Customer Service Officer

5 days ago

Mandurah, Western Australia Royal Life Saving Full time $45,000 - $60,000 per year

We have a unique opportunity for Customer Service Officers to join our team based at our Mandurah Office to provide Inbound customer services on behalf of RLSSWA.

This is a short term (3-6 months) position with the potential of continuing employment for the right candidate.

Penalty rates apply.

About us

Royal Life Saving WA  is one of WA's leading and most respected community service organisations. With over 100 years of providing water safety services to the WA community, Royal Life Saving is a leading drowning prevention charity and provides an extensive range of products and services to the broader WA community.

We are committed to providing equal opportunity in employment and encourages people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander people, and people with disabilities to apply.

Skills & Experience

  • Be flexible for shift work – (mornings, afternoons, evenings & weekends), including public holidays in our 24/7 working environment.
  • Ability to provide quality customer service for our busy campaigns.
  • Previous Customer Service experience would be desirable.
  • Experience with email, internet and have proven keyboard skills.
  • Good communication skills with fluency in both written and spoken English.
  • Ability to work alone and in a team and deal with variety of simple and complex enquiries.

Tasks & Responsibilities

  • Processing incoming inquiries (phone, email, web based)
  • Customer Liaison
  • Providing Clerical Assistance

Benefits

  • Good working conditions, penalty rates apply.
  • Full training and ongoing mentor support provided.

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