Operations Services Customer Service Officer

2 days ago

Mandurah, Western Australia City of Mandurah Full time $81,985 - $88,753 per year

Position No: 121/2025

Work Type: Permanent - Full Time, Fixed Term - Full Time

  • 2 x Full-Time | Permanent
  • 1 x Full-Time | Temporary (2 year contract) with potential for extension or permanency
  • Level Four | Salary: $81,985 – $88,153, plus superannuation
  • A 9-day fortnight work pattern applies to this role
  • Vacancy 121/2025

The opportunity

We are in the market for an experienced and reliable individual with customer service and administration experience to work in a busy Operations Centre.

In this role you will be responsible for providing high quality customer service to internal and external customers and providing administrative support to the Centre to ensure quality delivery of service and customer needs are met.

To be successful in this role, you will need:

  • Certificate III or IV in Business
  • Minimum of two years administration and customer service experience in a similar position
  • Current unrestricted C class driver's licence
  • Ability to explain technical information clearly and concisely
  • Ability to use office equipment including but not limited to multifunctional photocopiers and PC using MS Office Word and Excel packages, electronic email and OneCouncil Enterprise System including Customer Request Management and Work Management Modules
  • Customer service experience including triaging, entering, monitoring and updating customers on progress and close out of customer and work requests and related investigations and work orders
  • Excellent verbal and written communication skills
  • Ability to work under pressure and dealing with difficult people

For more information about the role please refer to the position description.

How to apply

Sound exactly like the sort of role for you? Great To apply please visit our Careers page at Further information can be obtained by calling Rebecca Park, Acting Supervisor Purchasing and Administration on

Applications Close 5pm, Friday 7 November 2025.

Our commitment

We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment regardless of their background, identity, experience, ability or thinking style. If you need assistance during the application process for accessibility reasons this is available upon request.

We are committed to creating and maintaining a child safe organisation where protecting children and preventing harm is embedded in the everyday thinking and practice of all employees and volunteers.

Additional information

  • All applications will be assessed in accordance with merit-based principles. Where an applicant does not fully meet the requirements outlined in the attached position description, including essential qualifications and license, the role may be reclassified, and an alternative remuneration package may be offered, subject to organizational needs in line with the City of Mandurah Industrial Agreement.
  • As part of our recruitment process, you will be required to complete a drug and alcohol test.
  • This recruitment process may also be used to identify candidates for similar permanent or fixed-term opportunities that arise within the City over the next 12 months — offering you the chance to be considered for future roles that align with your skills and aspirations. Applicants must have the right to work in Australia.
  • To support transparency and integrity, all employees of the City of Mandurah are required to declare any secondary employment to help us manage potential conflicts of interest appropriately.
  • To read more about Working at the City of Mandurah please visit our Careers and Employment

Casey Mihovilovich

Chief Executive Officer

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