Support Manager

State: NSW

Business Unit: Retail

Store or Department: Charlestown

Job Type: Permanent Full Time

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role:

We are looking for a Support Manager to join the team at our Charlestown store Support Managers are an essential member of our store management teams; providing support to the team in executing key operational functions whilst collaboratively working to achieve company goals. This role is ideal for candidates who are looking to advance their career in retail management. Retail supervisors ultimately collaborate with the Store Leadership team to maintain the success of City Beach as one of Australia's leading fashion retailers, by ensuring outstanding customer service and people experiences.

You'll be responsible for supervising the shop floor and assisting the Store Management team in executing the stores daily operational tasks including but not limited to opening and closing the store when managers are unavailable. In this role, you will be trained to lead from the front, providing an exceptional and memorable experience for our customers through outstanding product knowledge, customer service and ability to offer solutions.

What you'll be doing:

• Reinforce the customer centric nature of City Beach by providing a superior customer experience for each person who walks through our store.
• Work closely with the store leadership team to deliver on performance objectives set for your store with respect to the retail KSIs (Sales, People, Audit & Compliance, Visual Merchandising, Wages)
• Maintain high standards of store presentation including keeping our shopfloor and stock room neat and tidy
• Contribute to all aspects of store operations including ensuring our stores are open and ready to be shopped by our customers, managing the movement of stock to reduce shrinkage and optimise sales, filing and tidying the shopfloor and getting the store set up for promotions and sales
• Demonstrate strong product knowledge and be able to research and describe product features and benefits
• Run shifts as required including opening and closing the store premises, cash handling and maintaining store security
• Provide effective leadership on days where you are required to run a shift, ensuring that all store team members receive the required feedback, support, and training to enable them to meet operational and commercial objectives and provide and exceptional customer experience. Report back to the store leadership team as required.

What we are looking for:

• Previous retail leadership/management experience
• Outstanding customer service
• Willingness to learn how to lead and develop a team
• Strong communication skills to be able to effectively provide detailed hand overs to management team members
• An understanding of visual merchandising techniques
• Understanding of our brands and who we are and the ability to provide product knowledge to influence customer service techniques

The benefits:

• Enjoy a 40% team member discount for you, your friends and family to access.

• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:

• Access to a free Employee Assistance Program.

• 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
• Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.
• Complimentary consultations with Westpac.
• 7% discount on Medibank private health insurance.
• Up to 15% off at Strike Bowling & Holey Moley.
• Beach parties ($100 – $300 gift cards up for grabs for best dressed).
• Endless succession pathways to different roles within Stores, Head Office, or Distribution Centre.
• Awesome in-store competitions and sales incentives.
• Prezzee Gift Cards for major milestones and yearly anniversary certificates.
• A monthly day off (4-day week once a month).
• Bonuses based on sales & customer service levels.

If you think you have the skills and the passion to succeed in this role, apply today

Please note, City Beach Australia reserves the right to close the applicant portal at any time.

City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.