Seasonal Worker Liaison Officer

MADEC is an approved employer under the Pacific Australia Labour Mobility (PALM) Scheme, an initiative of the Australian Government. This program provides relief to people experiencing poverty and disadvantage from Pacific Island countries and Timor-Leste, by providing employment opportunities with Australian employers in selected industries/sectors. It also has the dual benefit of providing employers with a reliable return workforce sourced to assist in meeting unmet labour demands, when there is not enough local Australian labour to meet seasonal demand.

About the Role

You will be the workers key point of contact and will provide care and support to ensure they assimilate into their local environment, the workplace, and to build skills required for independent living in a new country. Each day will be different, but your core responsibilities will include:

• Addressing worker enquiries which will be varied, and assisting workers to build skills to resolve their concerns independently;
• Building trust and strong relationships with worker to ensure any matters of concern are understood and addressed;
• Assisting workers with access to services required (eg; medical);
• Supporting worker transfers including airport pick up and drop off
• Acting as a communication conduit between workers, our client (the host employer) and MADEC; and
• Identifying any risks to worker wellbeing and escalate as required.

This is a casual role and the hours offered will vary given the seasonal nature of the industry however you can expect to work an average of approximately 20 hours per week as a minimum with the flexibility to work up to 38 hours during peak period/season. You will be required to be flexible with your working hours and available for out of hours work, including weekends. We, in turn, can offer flexibility with your working arrangements so that it works both ways

About You

• You will reside in the Coffs Harbour regions and be familiar with the local area, as you will travel to see workers and Host employers throughout the area  and surrounds
• You will have excellent communication skills, and a passion for getting the best out of relationships, through a person-centred approach to your work
• You will have a genuine desire to help others, along with patience and cultural sensitivity to assist in ensuring you build effective connections with our workers
• You will hold a valid driver's licence so that you can provide on the ground support to workers

Please note a police check, and valid working rights are a pre-requisite, as unfortunately sponsorship is not offered for this position.

What is in it for you?

• Tax-free entertainment expense benefits available
• Check the potential tax savings you might be entitled to if you were to take up our Salary Packaging benefit by completing the calculator here  - you will be surprised at the increase in your take-home amount
• Provision of tool of trade vehicle
• Discounts to well-known brands & more
• Extensive end-to-end onboarding
• Supportive national team
• 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.

Does this rewarding role sound like something you could see yourself doing? If so, do not hesitate to APPLY NOW  Should you require further information please visit our webpage www. page to find a copy of the Position Description for this role.

Joining MADEC means you will join a team of dedicated, passionate, genuine, and responsible professionals who are all driven by the same vision, and that is, to improve the lives of those in need.

Be a part of MADEC

Our approach to diversity is simple: it's about embracing everyone.  We are committed to creating a culture of belonging that embraces the contributions of all team members, and we welcome applications from people of all backgrounds, ages, nationalities, abilities and cultures to help deliver upon MADECs purpose and drive our success. We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.