Emergency Department Patient Liaison Admission Officer

2 days ago

Sydney, New South Wales, Australia Healthscope Limited Full time $60,000 - $80,000 per year

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?

About Northern Beaches Hospital

Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency Department, Intensive Care, Birthing, Paediatrics, Cardiac, Mental Health, Dialysis, Cancer Centre and Outpatients.

NBH has 14 operating theatres, one hybrid/cardiac catheter theatre, two Catheter Laboratories and four endoscopy procedure rooms, all supported by a critical care unit which includes two intensive care wards.

Northern Beaches Hospital is a dedicated facility for all patients in the local area. It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.

Key to the hospital's success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.

Our Patient Services Team have several vacancies for enthusiastic and motivated individuals to work alongside our team of Administration staff in supporting the hospital's Admissions and Reception.

As a Patient Liaison Admission Officer in the Emergency Department your responsibilities will include:

  • Perform a broad range of administration duties including:

  • Rotating 24 hours, 7 days per week roster - 365 days per year

  • Liase with patients, family members & clinical staff
  • Prepare admission paperwork - public, private & international patients
  • Perform Health Fund Checks
  • Answer and redirect calls
  • Conduct follow up requests and make reminder calls for visits
  • Maintain accurate and effective record management systems including preparation of medical records
  • Administration functions for the hospital
  • Manage the collection of excesses/co payments
  • Coordinate with staff from other departments
  • Complete other clerical tasks such as data entry

Selection Criteria:

  • Excellent interpersonal and communication skills
  • Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment
  • Strong attention to detail
  • Experience in MS Office (Outlook, Word, and Excel)
  • Works well independently and within a team
  • Flexible to work a variety of shifts – early/late shifts & weekend work
  • WebPas Hospital system experience (Desired)

Benefits on offer:

  • Discounted onsite parking
  • Discounted gym memberships including Fitness Passport
  • Employee Assistance Programs
  • Salary Packaging
  • Bulk Billing services for employees and immediate family members.

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children's Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.

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