Family Healthcare Support Worker

Date: 30 Sept 2025

Location: 48 Flemington Rd, AU

Company: theroyalch

The Hospital:

The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".

RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards.

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Various locations across Victoria – current availabilities in the following Council areas; Casey, Yarra Ranges, Brimbank, Melton, Wyndham, Hume, Whittlesea, Hobsons Bay and Cardinia.

The Role:

There are multiple casual positions available.

The purpose of this role is to provide support to children with complex medical needs in their home environment or other appropriate settings. The provision of this support allows parents the time to rest and attend to other responsibilities whilst their child is safely cared for by a trained Support Worker. Care is delivered independently, often in the absence of parents in line with the child specific care plan. This care plan is developed in collaboration with the family, their medical specialists, and other members of the RCH team. We have a number of vacant hours across Victoria with various casual positions available pending location, availability and suitability to fulfil patient requirements. We are specifically seeking support workers to work in the following Council areas: Casey, Knox, Monash, Kingston, Frankston, Banyule, Yarra Ranges, Brimbank, Melton, Wyndham, Hume and Whittlesea.

The classification for the position is Home Care Employee Level 4 Year 1 (HCE41) ($38.34 per hour)

Responsibilities Include:

• Provide care dependent on the individualized patient needs as per the parameters in their care plan, which may include personal care, specific medical interventions, giving tube feeds and medications
• If appropriate, support children to access activities, education, and community outings
• Maintain the safety and well-being of the child as outlined in the child specific training manual and report any concerns to the parents
• Be responsible for the safe management of equipment during shift times and report any concerns to the parents
• Complete documentation of care delivered during support shifts as required
• Establish relationships with child and family that recognise professional boundaries

Skills and Experience:

Essential:

• Strong ability to complete verbal and written assessments delivered in English
• Ability to travel independently
• Interpersonal skills and professional demeanour
• Efficient computer skills and the ability to enter data accurately

Desirable:

• Relevant qualification at nationally accredited certificate level 3 or equivalent
• First Aid to a basic certificate level
• Previous experience in supporting children with medical complexity

If this sounds like you, click here to view the position description.

About the Family Healthcare Support Department:

The Royal Children's Family Healthcare Support team is an evolving service which works in collaboration with the Complex Care Hub to coordinate the support component for eligible families. The purpose of this role is to provide support to children with complex medical needs in their home environment or other appropriate settings. The provision of this support allows parents the time to rest and attend to other responsibilities whilst their child is safely cared for by a trained support worker. Care is delivered independently, often in the absence of parents in line with the child's specific care plan. This care plan is developed in collaboration with the family, their medical specialists, and other members of the RCH team.

What We Offer:

• Amazing opportunity to make a difference in your community
• Supportive office-based team and on-going training provided
• Fabulous employee benefits including salary packaging and access to discounted fitness memberships

Other Requirements:

• Current National Criminal Record Check, or willing to obtain.
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain.
• Compliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedure

Application Process

To apply, you will need a resume outlining your skills, experience and suitability for the position in line with the requirements of the position description.

For information about this position, please contact Jessica Russo, Administration Co-ordinator on or

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.