Resource Manager

Who are we?

Humanforce's vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world's talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

We're looking for an experienced
Resource Manager
to join our Professional Services team, playing a key role in optimising workforce allocation, maintaining the integrity of resource data, and ensuring operational visibility through analytics, trend analysis, dashboards and reporting. The role partners closely with Portfolio Leads and the Head of Professional Services to ensure that resources are deployed effectively and aligned with both skill requirements and utilisation targets across the organisation. The Resource Coordinator acts as a central point for resource pipeline planning and contributes to delivering project success through proactive capacity management, performance reporting, and continuous improvement of resource processes.

What you will do

• Guide and assist Portfolio Leaders with understanding their resource allocation across multiple projects and teams, ensuring alignment with priorities, deadlines, and skill requirements.
• Develop clear and actionable insights, trend analysis, and forecasting capacity shortages.
• Develop and maintain resource forecasts to anticipate demand and proactively address constraints or gaps for long- and short-term planning.
• Work closely with our Enablement function to ensure cross-skilling gaps are addressed to meet the future project needs.
• Cross-functional collaboration across Sales and Services Sales on the forecasted pipeline to ensure effect resource allocation
• Conduct regular audits of project system data to ensure data accuracy, completeness, and consistency.
• Monitor and identify potential risks related to over / under utilisation or resource misalignment and escalate appropriately.

What you'll need

• 3 - 5 years of experience working in resource coordination, workforce planning, or project operations.
• Experience in resource or project management tooling (Kantata preferable) but not wedded to one.
• Strong Excel skills, including pivot tables, formulas, and data analysis techniques.
• Strong analytical mindset with experience translating data into operational insights.
• Ability to identify patterns, predict risks, and solve resource-related challenges.
• Clear and concise communicator with the ability to influence senior stakeholders across the team.
• A self-starter and individual that takes ownership of resource coordination and continuously seeks improvements to ways of working.
• Highly detail-oriented and highly organised, with a commitment to accuracy and accountability.

Some 'nice to haves'

• Experience working in a SaaS or software vendor in a professional services team is highly advantageous
• An understanding of commercial billing models is also useful in this role.

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A flexible working environment
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to Go1
• Paid parental leave and Quarterly Wellbeing Days
• Employee talent referral scheme (know great people, be rewarded)
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.