Family Support Coordinator

• Can be based from our offices in QLD, NSW, or SA
• Join a dynamic Services and Programs team changing the cancer story for kids
• Permanent, full time with a flexible hybrid working model

Do you want to make a real difference? Come join Camp Quality, a children's cancer charity that has been bringing positivity, fun and laughter back into the lives of kids impacted by cancer for over 40 years. Our services and programs are free of charge for kids and their families at every stage of the cancer experience.

We live by our motto that 'laughter is the best medicine' which means being part of our team involves a happy, connected workplace. We start meetings with Fun Therapy to create laughter and positive emotions. The positivity for life that we bring to our families is just as important in our work life.

At Camp Quality, we appreciate the unique skills and experience each team member contributes and offer an inclusive, supportive culture to help them thrive.

About the Role

The Family Support Coordinator is part of the Services and Programs team, and you will be responsible for supporting families from the start of and throughout their Camp Quality journey. You will ensure they are connected to the right services and programs. You will oversee a portfolio of family getaways as well as support with emergency respite.

• Use your excellent people skills coordinating our family registrations
• Build relationships with external service providers associated with family getaways
• Respond to emergency respite requests

The benefits of working at Camp Quality

• Flexible working arrangements, including a hybrid model of working from home and the office
• Generous salary packaging options
• Additional leave days for permanent employees - we call them Celebrating Life Benefits
• Annual remuneration reviews
• Helping Camp Quality be a source of positivity and support for kids impacted by cancer
• Enjoy the culture of an award winning organisation - Best Workplace 2022 and 2023 and Employer of Choice 2024

Experience and Knowledge (Preferred)

• 2 years' relative experience gained within the not for profit, health or commercial sectors
• Experience working with families impacted by serious illness and bereavement
• Experience using Salesforce will be highly regarded.

Qualifications and Training

• Cert III or IV in administration, or similar
• Counselling or social work qualifications will be highly regarded

Other requirements for this role:

• You will have superb customer service and interpersonal skills and ability to engage in building relationships.
• Sound project management skills.
• You will have an empathetic and flexible approach to manage the sensitivity of diverse families
• Highly organised and adaptable, with the ability to prioritise, meet tight deadlines, and successfully coordinate multiple tasks
• Some reasonable out of hours work and communication will be required in extenuating circumstances
• Some inter / intra state travel may be required
• Current Working With Children Check
• Current driver's license

To apply hit 'Apply Now' - please include a resume and cover letter, responding to the criteria listed above.

Applications close on Monday 25 August 2025

Diversity and Inclusion

Camp Quality honours human rights, celebrates diversity and fosters a climate of mutual respect to promote an inclusive environment that affirms the intrinsic value of each individual.

We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and people of all cultural backgrounds, ages, genders, sexual orientations, religions, as well as those that are neurodiverse, with a disability or carer responsibilities.

Should you have any particular support needs, you are encouraged to include these in your application so we can explore with you during the recruitment process.

All front-line employees (working in a position with direct contact with children, families, and working in schools or hospitals) must supply evidence of applicable immunisations prior to commencing the role.

We are proud to hold National Safeguarding Children accreditation. All successful candidates must undergo an extensive screening process prior to appointment and hold a valid working with children check.