Team Leader, Payment Strategies

We are currently seeking applications for a Team Leader, Payment Strategies, to join RevenueSA, Debt Management Services at The Department of Treasury & Finance for a period of 3 years

Remuneration:  ASO6 – Salary Range ($ $ p.a.).

About the opportunity:

Reporting to the Manager, Payment Strategies, the Team Leader, Payment Strategies is responsible for leading a high-performing team in delivering complex debt recovery and enforcement activities. This role involves managing high-value debt matters, overseeing enforcement campaigns, and driving continuous improvement in debt recovery processes.

The Team Leader also provides expert guidance on complex taxpayer issues, engages with key stakeholders including legal representatives, and negotiates payment arrangements to ensure outstanding debts are effectively recovered. Through strong leadership and strategic oversight, this position plays a critical role in enhancing operational effectiveness and compliance within RevenueSA.

About you:

You are a proven leader with experience building collaborative, high-performing teams and fostering a culture of trust, accountability, and continuous improvement. You bring demonstrated knowledge of debt recovery and enforcement processes within a regulatory environment.

You communicate confidently with diverse stakeholders and can clearly convey complex information in both written and verbal forms. Your approach is analytical and practical, with the ability to solve complex problems and implement scalable solutions while working effectively under pressure. You are also proficient in using reporting and data tools to support operational decision-making and performance monitoring.

To be successful you will be:

• Experienced in the development, implementation and evaluation of best practice policies, procedures, strategies and/or initiatives.
• Able to work independently, under limited direction.
• Skilled in task prioritisation, delegation, and maintaining performance during peak periods.
• Have an understanding of debt collection legislation, risk management principles, and workplace health and safety obligations.
• Demonstrated experience working within a regulatory environment, using sound judgement to manage complex debt recovery matters and legal processes.

About us:

• At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
• We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
• Our culture is one that welcomes all and we embrace flexibility and diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
• RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA's purpose. We are positively engaged, we value each other's contributions, and we share our successes and learnings for the benefit of the community we serve. We need to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.

For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

For a confidential discussion about the role please contact:|

Name: Puja Khullar

Title: Manager, Payment Strategies

Tel:

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and an application (no more than two pages) addressing the essential requirements and demonstrating suitability for the role and how you fit RevenueSA's culture. You are also required to provide details of 2 referees, phone and email addresses to be provided and complete a pre-employment declaration. Late/incomplete applications or those that do not address the essential requirements will not be considered.

If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via Australian Federal Police or through an Australian Criminal Intelligence Commission accredited body.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.