Senior Account Manager

3 hours ago

Hawthorn East, Victoria, Australia New Aim Full time $80,000 - $120,000 per year

Senior Account Manager – eCommerce

Who We Are

Dropshipzone is Australia's leading B2B2C marketplace and one of business divisions of
New Aim
, Australia's largest and fastest-growing private eCommerce and technology company. Since 2012, Dropshipzone has been empowering Australian businesses to start and scale through accessible technology and seamless operations. Launched by entrepreneurs for entrepreneurs, we've created an ecosystem that connects Aussie suppliers, retailers, and customers. Supported by New Aim's advanced technology, supply chain expertise, and AI-driven platforms, Dropshipzone continues to redefine what's possible in eCommerce—democratising business ownership and enabling entirely new categories of business.

If contributing to this vision excites you, we'd love you to join us

The Role

We're seeking a
Senior Account Manager
to drive retailer performance, lead sales initiatives, and support the continued growth of Dropshipzone's marketplace. This role plays a key part in achieving our GTV targets, elevating operational excellence, and fostering strong retailer relationships.

What You'll Do

Sales Leadership

  • Drive sales activities to support GTV targets.
  • Translate Dropshipzone OKRs into retailer-level strategies.
  • Grow the active retailer base and align sales strategies with management.
  • Prepare sales reports and client insights to support strategic decisions.
  • Track sales trends and follow up with retailers and account managers.
  • Lead weekly meetings with account managers and management.

People & Team Development

  • Equip team members with practices and skills to achieve sales goals.
  • Foster a supportive, collaborative team environment.
  • Assist management with operational planning and decision-making.
  • Provide regular updates, feedback, and development insights.
  • Train team members in client management and sales-building techniques.

Operations Management

  • Monitor daily sales and operational workflows.
  • Support team members with operational inquiries and escalations.
  • Track key retailers' and account managers' performance.
  • Raise operational issues and request support where necessary.
  • Contribute to cross-team collaboration to optimise systems and services.

Customer & Retailer Engagement

  • Manage key retailer relationships to drive long-term growth.
  • Educate new retailers through onboarding, information sharing, and best practices.
  • Handle challenging client situations and escalate when appropriate.

Metrics, Insights & Reporting

  • Deliver weekly reports on supplier updates and retailer performance.
  • Flag abnormalities identified through data and system reports.
  • Align OKRs and KPIs across the team and monitor progress.
  • Share industry insights and strategic recommendations with retailers.

What You'll Bring

  • Minimum 3 years' experience in a similar account management or sales-focused role.
  • Knowledge of PowerBI, Google Analytics and CMS Platforms (such as Shopify, Magento or similar)
  • Tertiary qualifications in Business, Commerce, Marketing, or a related field.

The Perks

  • Free on-site parking.
  • Unlimited freshly brewed coffee.
  • Generous employee discounts across 7,000+ products.
  • Company-funded events, including quarterly celebration events, Christmas celebrations and birthday events.
  • Team engagement activities funded internally.
  • Flexible working hours to help avoid peak traffic.

Join Us

New Aim is an Equal Employment Opportunity employer. We welcome applicants from all backgrounds and assess all applications fairly and inclusively.

If this opportunity aligns with your experience and ambitions, we would love to hear from you.

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