Care Coordinator

4 days ago

Bowen Hills Queensland Australia Trilogy Care Pty Full time $60,000 - $80,000 per year

Help Us Shape the Future of Aged Care

Our innovative model gives older Australians more choice, transparency and value, helping them stay independent in their own homes for longer. But it's not just about care, it's about making a meaningful impact on lives and communities.

We're a vibrant, forward thinking team who take pride in creating an empowering, supportive workplace where ideas are valued and people thrive. At Trilogy Care, you'll join a purpose driven organisation that blends heart with innovation, and creativity with real social impact.

About the Role

We are seeking a motivated and compassionate individual to join our team as a Care Coordinator. This is a full-time position (8:30 am – 5:00 pm) where you will oversee a large portfolio of care recipients, coordinating timely support services, providing ongoing customer support, and managing budgets.

You'll be based in our Bowen Hills office, working in a supportive and energetic team environment. We provide comprehensive paid training, so no prior industry experience is required – just the right attitude and willingness to learn.

What You'll Do

  • Be the trusted point of contact for your portfolio of clients, ensuring ongoing communication and support
  • Update and maintain client records with detailed case notes across multiple systems
  • Confidently operate a range of technology platforms to coordinate and manage services efficiently
  • Schedule care and support workers for multiple clients
  • Manage and monitor budgets to prevent overspending
  • Source and manage information to help clients achieve their goals

What You'll Bring

  • Excellent communication and customer service skills
  • Coordination experience, ideally within aged care (highly desirable)
  • Service-oriented with strong interpersonal skills
  • Proficient in Microsoft 365 and comfortable using multiple systems
  • Open to using AI tools daily to enhance efficiency and decision-making
  • Resilient, organised, and able to prioritise under pressure
  • Detail-oriented problem-solver and confident decision-maker
  • Collaborative team player

Why Trilogy Care?

  • Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
  • Vibrant team culture and regular social events
  • Opportunities for career mapping and career progression within the company
  • Access to Fitness Passport to support your health and wellbeing
  • EAP support for you and your immediate family
  • Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

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