Senior Care Coordinator

Let's talk about work that actually matters

If you're someone who's great with people, loves solving problems, and wants to be part of something meaningful, this might be your next career move.

At Trilogy Care, we're changing how aged care works in Australia. Our self-managed care model empowers older Australians to stay in control of their care and live independently with us by their side, not in the driver's seat. We're growing quickly and looking for smart, compassionate people who care deeply about people.

The Role

In this pivotal role, you will be responsible for overseeing the care coordination process, ensuring that our clients receive high-quality, compassionate care tailored to their unique needs. As a Senior Care Coordinator, you'll be the go-to person for a case-load of clients in our Self-Managed Plus (SM+) program. Your role will be to guide them, support them, and coordinate services that suit their lifestyle and needs. You'll build real relationships, work with purpose, and help people stay independent at home, all from our bright and buzzing King Street office.

What You'll Do

• Talking with clients (mostly over the phone) to understand their needs and preferences
• Helping them plan services like personal care, cleaning, and allied health
• Coordinate communication between clients, families, and healthcare providers
• Supporting them to manage their budgets confidently (we'll train you)
• Coordinating with internal teams and subcontracted providers
• Conducting monthly check-ins to ensure everything's on track
• Keeping clear and accurate records of your work
• It's not clinical, it's all about people, planning, and getting things done with empathy and efficiency.
• Monitor and evaluate client progress and satisfaction with care services

You'll thrive in this role if…

• You're confident juggling multiple priorities and staying organised
• Can have thoughtful, sensitive conversations
• Are comfortable using systems and learning new tech (we use Microsoft 365)
• Have worked in customer service, admin, or coordination roles before (but it's not a deal-breaker if you haven't)
• Are curious, kind, and not afraid to take initiative
• How you will succeed in this role:
• High levels of care recipient satisfaction and engagement in their care.
• Timely coordination of all care services, ensuring high levels of care recipient satisfaction with the quality and consistency of the workforce provided.
• Monthly phone contact with all care recipients to build rapport, identify incidents or care needs, and ensure ongoing satisfaction with care arrangements.
• Timely and responsive care plan reviews and adjustments.
• Proactive identification and escalation of clinical and non-clinical risks, contributing to effective incident management and continuous quality improvement, alongside maintaining accurate, timely, and up-to-date documentation, including progress notes, care plan reviews, and budget monitoring.
• Compliance with the Home Care Package Program Manual and Aged Care Quality Standards.
• Effective budget management, ensuring transparency and maximising care recipients' funds.

Why Trilogy Care?

• Salary $75,000 plus superannuation & performance bonuses – up to $10,000 annually
• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family
• Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.