Reception Team Lead

3 days ago

Canberra, ACT, Australia Queanbeyan GP Superclinic Full time $60,000 - $90,000 per year

As the Reception Team Lead, you will oversee the daily operations of the front desk, manage a team of receptionists, and ensure that patient appointments, inquiries, and services are handled professionally and efficiently. You will also be a key point of contact for patients, addressing any concerns and working closely with the medical team to ensure seamless patient care.

Key Responsibilities:

  • Supervise, train, and support a team of receptionists, fostering a collaborative and positive team environment.
  • Ensure smooth daily operations at the front desk, including patient check-in/check-out, appointment scheduling, and billing processes.
  • Handle patient inquiries, concerns, and complaints with empathy, professionalism, and efficiency.
  • Maintain accurate patient records, ensuring confidentiality and compliance with privacy regulations.
  • Coordinate patient appointments, manage waiting times, and work closely with medical staff to optimize patient flow.
  • Manage phone lines, respond to emails, and ensure the reception area is organized and welcoming at all times.
  • Assist with insurance verifications, medical billing, and processing of payments.
  • Ensure the practice complies with all relevant regulations and maintains high standards of patient care.
  • Help implement and enforce practice policies and procedures when needed.
  • Oversee inventory of office supplies and equipment, ordering as necessary.
  • Team rostering
  • Able to help with troubleshooting when issues arise with phones and computer even though we have support offset which needs to call them to lodge the ticket

Qualifications:


• Previous experience working in medical reception team lead role is essential.


• Proven leadership experience, with the ability to supervise and motivate a team.
• Friendly and professional demeanor with a positive attitude toward patient care.


• Flexibility to work across varying shifts, including mornings, evenings, and weekends if needed.


• Proficient in using medical software especially Best Practice


• Strong organizational and time-management skills with attention to detail.


• Ability to maintain patient confidentiality and adhere to privacy regulations (HIPAA or Australian equivalents).

• Excellent communication skills, both verbal and written, with a strong focus on customer service.

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