Customer Service Consultant

So many reasons to CHUse CHU 

We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.  

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you're joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.  

All about CHU 

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do. 

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:

• Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
• Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days 
• Hard work deserves recognition - competitive salary packaging and annual bonus scheme 
• Grow your future savings - employer matched superannuation contributions
• Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life's ups and downs
• Celebrate the joy of parenthood - 18 weeks paid parental leave
• We support your charitable work - access to a paid volunteer day each year
• Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
• Grow with us - professional development and study assistance and study leave
• Support when you need it most - extensive health and wellbeing initiatives
• Diversify your experience - Work and Travel Adventure Program, Career Breaks
• Family first - CHU are accredited as a Family Inclusive Workplace 2022/25 
• You can be you - CHU are recognised as an Inclusive Employer 2023/25 by the Diversity Council Australia

For further information, head to the benefits section of our careers page.

What your new job looks like

National Customer Service provides an opportunity to learn and be involved in different and varied areas of our business including Underwriting, Business Development, Compliance and Operations. The role also liaises closely with our in-house IT development team who are working tirelessly to shape the future of Strata Insurance in Australia. These roles are the ideal launching point to learn all aspects of the business opening up future career moves into underwriting, claims and operational sides of the organisation.

Day to day you will be:-

• Answering general policy and customer enquiries 
• Amending new business and renewal quotes
• Processing lapses and cancellations
• Updating and maintaining databases and in house systems
• Undertaking necessary actions to ensure we stay compliant
• Assisting with general administration tasks

About you

The Customer Service Consultant will offer each of the following attributes:

• Attentiveness and a "can-do" attitude
• Exceptional verbal and written communication skills
• Meticulous attention to detail
• Proven time management skill and ability to multi-task
• Calming presence
• Goal-oriented focus
• A proven flair and passion for sales/customer relations

We'd love to meet you …

Especially if you can talk to us about your: 

• A minimum 2 years' experience in a customer service environment (this could be in retail, hospitality or a call centre environment)
• An interest in insurance; and
• Ability to work in a varied and flexible environment

Our commitment to you

At the heart of CHU's company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.