Member Service Advisor

5 days ago

Moonee Ponds, Victoria, Australia Bank First Full time $60,000 - $80,000 per year

At Bank First, we were born from a bold vision, and we're now on a mission to make more BOLD moves as we transform and grow. We're proud to provide our community of educators and healthcare workers with a bank that puts them first because they put others first. We're committed to building a unique, sustainable, and member-centered bank.

Join us in breaking the mould and shaping the future of banking We're looking for innovative, creative minds ready to make a real impact.

So, what's the role?

In this role, you will be working in our branch and meet with our members face to face. In a typical day, you will get involved in:

  • Handling enquiries including assisting and processing transactions (deposits, withdrawals, cash handling and transfers), internet banking troubleshooting and change of details (address, phone number).
  • Providing education to members about our products and services, as well as solutions that provide benefit to the customer's financial situation.
  • Opening and closing the branch.
  • Foreign Currency Orders and Repurchases.
  • Educating members on digital enablement through Internet Banking, the Bank First App and our Website as well as safe ways to bank.
  • Adhering to legislation, policy and procedures, including regulatory reporting.

This is a genuinely exciting time to join as we're reimagining what the future of banking looks like in our branches, with opportunities to shape new ways of connecting with members through in-person financial literacy sessions, lending education, and tech-for-beginners workshops that truly make a difference.

About You

We are looking for a self-starter with a positive attitude whose primary focus is on the customer. Customer service experience is banking is essential.

  • Tier 2 FSRA qualification is essential.
  • Excellent communication skills with the ability to build strong relationships with members.
  • "Can do" attitude to learning and acquiring new skills.
  • Results oriented and can help drive outcomes for our members.
  • A genuine curiosity to trouble-shoot and problem-solve enquiries.

Why join us?

  • Access our 'Be You' leave, receive an extra 6 days of leave to use each year.
  • Competitive remuneration with additional benefits like 'Be Well' wellbeing benefits, volunteering opportunities, free onsite parking and more.
  • Hybrid working from our brand new state-of-the-art offices with 2 days work from home.
  • For-purpose: A bank committed to helping its Members and their community.
  • Impactful work that will genuinely make a difference to the lives of our Members.
  • Work-life balance and flexibility, with family-friendly parental leave, paid superannuation up to 52 weeks and financial support when you return to work.

To apply

If you're looking for purpose and an organisation that lives its values every day, we encourage you to apply. If you tick many but not all the boxes, we still want to hear from you Above all else at Bank First, we look for people with heart and learning agility.

We encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. Our recruitment process is fair, inclusive, and accessible.

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