Overleaf Product Specialist

1 week ago


Remote, Australia Holtzbrinck Publishing Group Full time $90,000 - $120,000 per year

Digital Science

We are Digital Science and we are advancing the research ecosystem.

We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Do you want to join us in achieving our vision?

Australia, Remote

Kundenservice und Auslieferung

Berufserfahrene

What you'll be doing

  • Provide timely, professional, and empathetic email-based support to B2C and B2B users.
  • Maintain and improve internal and user-facing documentation, educational resources, and training materials.
  • Adhere to and refine established support processes to improve efficiency and effectiveness.
  • Collaborate with Product and Engineering teams to communicate user feedback and contribute to platform enhancements.
  • Work closely with Sales, Marketing, Customer Success, and Finance teams to support individual users, institutional clients, and enterprise customers.
  • Develop expertise in technologies crucial to users, such as LaTeX, reference managers, Git, GitHub, Dropbox, and R.


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