Field Service Technician – Super Automatic Coffee Systems

2 days ago

Croydon, Victoria, Australia Pelican Rouge Australia Full time $70,000 - $120,000 per year

Field Service Technician – Super Automatic Coffee Systems

Melbourne & Surrounds | Full-time

Who we are:

More Than Coffee Machines — We Build Coffee Partnerships

At Pelican Rouge Australia, we believe great coffee is built on great partnerships. That's why we don't just supply machines — we deliver complete coffee solutions tailored to each client's needs. From the very first conversation, our focus is on understanding your business and matching you with the right equipment, premium coffee, and ongoing support. Every machine is prepared, tested, and ready to perform before it even arrives, ensuring a seamless experience from day one.

Our commitment doesn't end at installation — we offer hands-on training, responsive service, and long-term support to help your team serve quality coffee, every time.

For us, it's never about moving boxes — it's about building relationships that last.

Pelican Rouge Australia, together with 
CAYE
 ) and 
Dr.Coffee
), delivers world-class automated coffee solutions across the OCS and QSR industry.

We are seeking a 
Field Service Technician
 to service, maintain, and repair advanced coffee systems for our growing customer base.

Key Responsibilities:

  • Service, diagnostics, and repair of Dr.Coffee & CAYE equipment
  • Accurate reporting and compliance with safety standards
  • Respond to customer breakdowns and conduct on-site repairs
  • Carry out scheduled maintenance and preventative servicing
  • Support customers with technical advice and equipment operation guidance
  • Accurately complete service documentation and job reports
  • Ensure compliance with safety standards and company policies

About You:

  • Trade qualified/electrical certificate technician
  • 3+ years' field service experience with super automatic equipment
  • Strong diagnostic and problem-solving skills with mechanical, hydraulic, and electrical systems
  • Ability to work autonomously in field service environments
  • Excellent communication and customer service skills
  • Willingness to travel and work in varied field conditions
  • Excellent communication and customer service focus
  • Current driver's licence

What We Offer:

  • Competitive remuneration package
  • Ongoing OEM training and career development
  • Work with leading global coffee technology brands
  • Company phone and car.

 Apply directly to the 
Managing Director @Rick Mead
.

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