Night Guest Service Agent
3 days ago
Company Description
Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
We're looking for a reliable and customer-focused
Night Guest Service Agent
to join our team at
Oaks Melbourne on Market Hotel
. This full-time position is responsible for providing exceptional service during overnight shifts, ensuring guests have a safe, seamless, and enjoyable stay.
Key responsibilities:
- Manage check-ins, check-outs, and guest enquiries during night shifts
- Handle guest requests, complaints, and emergencies with professionalism
- Monitor hotel security and safety, ensuring a secure environment for guests and staff
- Maintain accurate night audit and reporting procedures
- Assist with administrative duties and reservations as required
- Collaborate with the front office team to ensure smooth operations
Qualifications
What we're looking for:
- Previous front office or customer service experience (hospitality preferred)
- Strong problem-solving skills and ability to work independently
- Excellent communication and interpersonal skills
- Professional, friendly, and guest-focused approach
- Ability to work overnight shifts, including weekends and public holidays
- Knowledge of hotel PMS systems (Opera experience an advantage)
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
-
Night Guest Service Agent
6 days ago
Melbourne, Victoria, Australia Minor International Full time $45,000 - $60,000 per yearCompany Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Night Guest Service Agent
4 days ago
Melbourne, Victoria, Australia Minor International Full time $50,000 - $70,000 per yearCompany Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Night Guest Service Agent
4 days ago
Melbourne, Victoria, Australia Oaks Hotels Full time $50,000 - $70,000 per yearCompany DescriptionMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
overnight guest service agent
2 weeks ago
Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time $55,000 - $65,000 per yearSummaryHyatt Centric Melbourne:Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that...
-
Guest Service Agent
2 weeks ago
Melbourne, Victoria, Australia Hotel Indigo Full time $45,000 - $60,000 per yearGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....
-
Guest Service Agent
2 weeks ago
Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per yearGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....
-
Hotel Guest Services Agent
4 weeks ago
Melbourne, Victoria, Australia WizeHire, Inc Full timeWe're looking for a positive and professional hotel guest services agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...
-
Guest Service Agent
2 weeks ago
Melbourne, Victoria, Australia View Melbourne Full time $45,000 - $60,000 per yearAbout usLocated on St Kilda Road overlooking Albert Park, View Melbourne puts you minutes from Melbourne's CBD and vibrant arts precinct.We're part of View Hotel Group, where each property reflects its local community. At View Melbourne, that means embracing Melbourne's energy with a genuine, down-to-earth approach to hospitality.At View we 'dare to be...
-
Guest Service Agent
2 weeks ago
Melbourne, Victoria, Australia Minor International Full time $45,000 - $65,000 per yearCompany Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...
-
Guest Service Agent
4 weeks ago
Melbourne, Victoria, Australia IHG Hotels & Resorts Full timeOverview InterContinental Hotels Group (IHG) is one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year. InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108-room design oriented hotel in the heart of Sorrento on...
