Customer Experience Representative

20 hours ago

level Springvale Rd Mulgrave Australia Australia BYD Australia Full time $60,000 - $80,000 per year


OVERVIEW:

Ready to make an impact in the automotive industry?
We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer.

As a Customer Experience Representative, you'll be the first point of contact for our customers — responding to inquiries, resolving issues, and ensuring a smooth, positive experience at every interaction. Your role is key to building trust and loyalty with our clients while representing our brand with professionalism and care.

KEY RESPONSIBILITIES

  • Handle customer inquiries, complaints, feedback & suggestions, and commendations received via phone, online chat-box, website message box, emails, social media, owner's APP, etc. with professionalism and efficiency.
  • Create tickets and handle tickets assigned and ensure closed-loop processing until the case is closed. Carry out cross-function collaboration towards a solution. Provide responses on the platform, handle mediation, and ensure a closed-loop process in compliance with established procedures.
  • Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and customer satisfaction.
  • Pay attention to customer needs and escalate their concerns to relevant departments for follow-up. Ensure accurate documentation and tracking on all customer interactions.
  • Safeguard customer information by maintaining confidentiality and ensure adherence to regulatory security standards.

SKILLS & EXPERIENCE

  • More than 1 year experience in a similar role in the call center environment and/or in a customer-facing role within automotive, luxury retail, hospitality industries.
  • Passionate about delivering exceptional customer service with 'Customer -first and 'Can Do' attitude. Be a positive and proactive problem-solver.
  • Strong learning ability, and communication skills.
  • Strong sense of responsibility, excellent adaptability, able to work independently handling emergencies as well as a team player.
  • Good time management and multi-tasking skills.
  • Possess strong professional ethics and strong organizational discipline.
  • Previously holding a job in dealerships or in the automotive industry (e.g. receptionist, sales, call center agent) would be preferred.
  • Full working rights with no visa restrictions.
  • Intermediate computer skills in using MS Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
  • Ability to build rapport over the phone and via online channels.

ABOUT BYD

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

HOW TO APPLY

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

  • Customer Experience Representative

    18 hours ago

    Brisbane, Queensland , Australia Alpha Group Full time $40,000 - $60,000 per year

    About usAlpha Car Hire is one of Australia's leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We're a fast-growing company dedicated to providing exceptional experiences for our customers. The Customer Experience Representative is an important role within our operations as they are the front facing...

  • Customer Experience Representative

    24 hours ago

    Rocklea, Queensland , Australia Plungie Pty Full time $60,000 - $80,000 per year

    OUR BUSINESSPlungie is an award-winning, world-first product that's pioneering the future of swimming pools. Our pools aren't just an innovative product solution, they're a revolutionary process solution that gives builders more control over their projects and customers a faster, easier, and more often than not, cost-effective solution for a premium swimming...

  • Customer Service Representative

    19 hours ago

    Australia Humanforce Talent Training Academy Full time $60,000 - $90,000 per year

    The Role We are seeking experienced Customer Service Representatives to join our Training Academy Team to service our clients across ANZ and North America. This pivotal role managed the coordination of technicians to provide mechanical services to our clients. It is a fast-paced and dynamic role with plenty of opportunity to grow and develop in our growing...

  • Customer Experience Coordinator

    21 hours ago

    Australia New Horizons Full time $60,000 - $80,000 per year

    Customer Experience Coordinator (Disability - iCare Funding Stream) Central West - Bathurst About the Role:Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you'll play a key role in empowering individuals to achieve their goals and live more...

  • Customer & Experience Coordinator

    21 hours ago

    Australia New Horizons Full time $60,000 - $80,000 per year

    Customer Experience Coordinator (Permanent Part-Time Position)Location - North RydeAbout the Role:Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you'll play a key role in empowering individuals to achieve their goals and live more independently.What You'll...

  • Customer Experience Coordinator

    7 days ago

    Australia NEW HORIZONS ENTERPRISES Full time $60,000 - $80,000 per year

    Customer and Experience Coordinator -Location: Tweed Heads (Community Access)Employment Type: Perm Full-timeAbout the RoleJoin a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer and Experience Coordinator, you'll play a key role in empowering individuals to achieve their goals and live more...

  • Customer Service Representative

    20 hours ago

    Australia myCareer Full time $71,959 - $120,000 per year

    Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading  Employment Type: Part Time – Ongoing  Locations: Queanbeyan   We are currently recruiting for the position of Customer Service Representative at Queanbeyan Service Centre.  Please note: This recruitment will only be used to fill...

  • Customer Service Representative

    23 hours ago

    Australia Opal. Full time $60,000 - $80,000 per year

    Discover Opal….We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging...

  • Customer Experience Coordinator

    18 hours ago

    Australia New Horizons Full time $50,000 - $70,000 per year

    Customer Experience Coordinator – Port Macquarie, Mid North Coast 7 days/weekHands on support Wantto make a difference?  Join the New Horizons team as a Customer Experience Coordinator andwork within our Program in MNC Region.   Aboutthe Role This roleprovides support and works in partnership with people living with disability tolive in a SIL...

  • Customer Service Representative

    18 hours ago

    Australia Yempo Full time $60,000 - $90,000 per year

    We have an exciting dayshiftopportunityavailable for a Customer Service Representative. Work from home or the office – You choose When you join Yempo, you'll receive the following fantastic benefits: Highly competitive salary – paid weeklyHMO enrollment on commencementAdditional HMO dependents added each year of service20 vacation days per year; 7 sick...