Customer Experience Coordinator

Customer Experience Coordinator – Port Macquarie, Mid North Coast 

7 days/week

Hands on support 

Want
to make a difference?  Join the New Horizons team as a Customer Experience Coordinator and
work within our Program in MNC Region. 
 
About
the Role 

This role
provides support and works in partnership with people living with disability to
live in a SIL property in the way that they want to. 
 
We empower our customers by
supporting them to build independence, identify and achieve goals, engage in
activities of daily life, and encourage genuine connections within the
community. 
To work with us you have a
positive, authentic, inclusive personality which you bring to work with you
every day.  
 
Key
Responsibilities 

New
Horizons is in search of a Customer Experience Coordinator at Port Macquarie within a SIL property. In this role you will be responsible for;  
-All new
customers site induction and welcome pack
-Design in
consultation with customers, a fortnightly menu. This can be done as part of
the house meetings and should form part of the agenda
-Management
of chemicals on site including completion of related documentation
-All
service vehicles have first aid kit audits completed and records are stored
appropriately
-Complete
the quarterly safety audits and identify corrective actions including, where
relevant, raising of maintenance requests
-Provide
ongoing education and training on the reporting requirements of hazards and WHS
matters
-Manage
& monitor the "customer medical appointment scheduled" and review
doctor visit forms following each visit
-Visiting
health professional form completion and storage

What our
customers want from you: 

We took the time to ask our
customers what they think makes a great support worker. "How do you compare to their ultimate
wish list?"  
Our
customers would like you to be; Punctual, friendly, outgoing, non-judgmental, flexible, guided by
lived-experience, persistent, balanced, empathetic and practical. 
Our customers also want you to
know when to motivate, when to challenge, and when to stop 
 
What you will bring to the
role: 

-Minimum
Cert III in Disability, mental health, Peer Work, or equivalent 
-Valid NSW
Drivers License (Class C), with ability to drive large cars and/or vans  
-Willingness
to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New
Horizons employment criteria prior to commencing with us. 
-A strong
set of values that guides your work, incorporating our organisational values of
passion, integrity & respect. 
-Great
computer skills with proven ability to use microsoft office and customer
relationships management systems. 

Why join
New Horizons and amazing benefits we offer? 

-New
Horizons pays above the award & penalty rates 
-Fitness Passport – Discounted gym membership 
-Employee
Assistance Program (EAP) for employees and family members. 
-Paid
Parental Leave:
Comprehensive leave to support growing families. 
At New
Horizons, we are passionate about creating a unified organisation where our
teams work seamlessly together to deliver exceptional service that enhances the
lives of our customers while at the same time improving employee experience and
career development opportunities. We align our work with our organisation's
values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your
talents to improve the lives of our customers. Together, we are a community
committed to transforming lives through our services, embracing challenges with
creativity and adaptability for lasting positive impact.  

How to
Apply 

Please apply via the link now
– our application process is mobile friendly. 
For related
queries or questions please feel free to contact the recruitment team on

Due to
high volume of applications, only shortlisted candidates will be
contacted  

IMPORTANT: New Horizons is an equal Opportunity Employer, and our
people represent the community which we service. We invite all the applicants
to apply, including First Nations People, and people from diverse social,
cultural and gender backgrounds. Due to the specific support needs of the
customer base and the inherent program requirements, there is a genuine
occupational requirement for female applicants to apply, under the exception
clause of the NSW Anti-Discrimination Act 1977 – Section 31. 
 
New
Horizons values diversity and encourages applications from people from all
walks of Life. Our vision is to see happy inclusive communities work together
in collaborative and inclusive ways to create opportunity and improve quality
of life. Our workforce proudly reflects the local communities we connect with
and support. New Horizons acknowledges all aboriginal and Torres Strait
Islander peoples as the traditional custodians of the land.