Customer Service Representative

2 days ago

Australia Yempo Full time $60,000 - $90,000 per year

We have an exciting dayshift

opportunity

available for a Customer Service Representative. Work from home or the office – You choose 

When you join Yempo, you'll receive the following fantastic benefits: 

  • Highly competitive salary – paid weekly

  • HMO enrollment on commencement

  • Additional HMO dependents added each year of service

  • 20 vacation days per year; 7 sick days

  • Annual performance bonuses and incentives

  • Annual salary reviews and increases

  • Free cooked rice, snacks and hot drinks

  • Company polo shirts provided

  • Fantastic,

    bright and cheerful open-plan work environment

  • Prestigious clients and highly professional and friendly co-workers

Our Client 

In this position, you will be assigned to our client located in New South Wales. They are the premier supplier of home elevators, where over 25 years of experience, innovation, and passionate commitment to enhancing lives come together. 

Your Responsibilities: 

  • Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time

  • Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits, (all types), Repairs,

  • Listen, record and handle minor customer complaints, escalate others to the call centre manager and leading hand / branch manager where required.

  • Build customer loyalty through follow up of customer calls

  • Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians' schedules

  • Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings and technical queries.

  • Identifying requirements and recording information into computer systems

  • Taking payment for all service offerings.

  • Offer customers added value Easy-Living products and services

  • Any other duties and special projects as directed by management, in keeping with employee skills and experience.

. 

Your Background 

  • Bachelor's degree in Business/ Commerce

  • 2-4 years of direct customer service experience

  • Excellent verbal and written communication skills

  • Intermediate level skills in MS office

  • Polite and courteous

  • Organized, multi- tasker, detail oriented

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.

  • Customer Service Representative

    14 minutes ago

    Mile End, South Australia Label Avenue Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service Representative – Wine Label IndustryIf you're passionate about delivering exceptional customer service and want to be part of a professional yet down-to-earth team, we'd love to hear from youWe're a rapidly growing, proudly South Australian owned and operated business in the wine label industry, looking for a Customer Service...

  • Customer Service Representative

    1 week ago

    Para Hills West, South Australia Jaybro Full time $60,000 - $90,000 per year

    At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the Trade Sales Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and...

  • Customer Service Representative Full Time. Above average salary package

    1 week ago

    Forrestdale, Western Australia Solar Naturally Full time $60,000 - $80,000 per year

    Customer Service RepresentativeJoin us at Australia's fastest-growing solar company, thriving in a massive growth phase and recognized among the top 100 fastest-growing Australian businesses by the Australian Financial Review. We are seeking a dedicated Full-Time Customer Service Representative to join our team of over 140 enthusiastic employees.Position...

  • Senior Technical Sales Representative

    2 days ago

    Australia Clear Edge Full time $155,000 - $175,000 per year

    SENIOR TECHNICAL SALES REPRESENTATIVE – INDUSTRIAL FILTRATION PRODUCTSThe Company_ Clear Edge Filtration (Australia_) is one of the global leaders in designing, manufacturing and supplying industrial filtration products and filter media to customer applications worldwide. Our filter cloth solutions are used in a wide variety of industries including mining...

  • Customer Service

    2 weeks ago

    - Millennium Place, Tingalpa, QLD, Australia Temperzone Full time $60,000 - $80,000 per year

    Company Description With a proud legacy as Australasia's longest-serving air conditioning manufacturer, we are committed to delivering quality, innovation, and sustainability. As recipients of the 2022 ARBS Product Excellence Award, our internationally acclaimed products reflect our dedication to eco-conscious design and cutting-edge technology. Joining...

  • Customer Service

    2 weeks ago

    - Millennium Place, Tingalpa, QLD, Australia Temperzone Full time $45,000 - $135,000 per year

    Company Description With a proud legacy as Australasia's longest-serving air conditioning manufacturer, we are committed to delivering quality, innovation, and sustainability. As recipients of the 2022 ARBS Product Excellence Award, our internationally acclaimed products reflect our dedication to eco-conscious design and cutting-edge technology. Joining...

  • Key Account Representative

    2 weeks ago

    Australia (Remote) Solenis Full time $60,000 - $100,000 per year

    Key Account Representative, Visy Tumut     Paper & Pulp industry Work for a global industry leaderReady to take on a dynamic role Join Solenis as a Key Account Representative and make a real impact in the Paper and Pulp industry.About The RoleAs a Key Account Representative, you will be responsible for managing your assigned Paper and Pulp accounts with...

  • Customer Care Facilitator

    7 days ago

    Australia Wilson Group Full time $50,000 - $80,000 per year

    ABOUT WILSON:Join Wilson Parking for more than just a job. You'll be part of Australia's top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city.Our pride lies in our...

  • Sales Representative

    1 week ago

    Belmont, Western Australia Mullins Wheels Pty Ltd Full time $90,000 - $120,000 per year

    SALES REPRESENTATIVE – WESTERN AUSTRALIAMULLINS WHEELS PTY LTDMullins Wheels Pty Ltd has a position available for a highly motivated Sales Representative to join our professional sales team at our Belmont office.We are a leading manufacturer and supplier of -CSA Alloy Wheels for Passenger Cars SUV's & 4x4'sCSA Steel wheels for 4x2, 4x4 vehicles and...

  • Customer Service Associate

    2 weeks ago

    Australia vhr Professional Services Full time $40,000 - $60,000 per year

    Handle customer inquiries via phone/email/chat. Resolve issues promptly & professionally. Meet/exceed customer satisfaction targets. Key skills: Communication, Problem-solving, Customer-centricity