Customer Experience Coordinator

Customer and Experience Coordinator -

Location: Tweed Heads (Community Access)

Employment Type: Perm Full-time

About the Role

Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer and Experience Coordinator, you'll play a key role in empowering individuals to achieve their goals and live more independently.

What You'll Do

• Provide person-centred support across areas such as daily living skills, community participation, health and financial access, employment, education, and personal care.
• Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence.
• Lead and support frontline staff, contributing to a positive and inclusive team culture.
• Coordinate daily activities and develop tailored support plans.
• Promote safe work practices and support change initiatives.
• Maintain accurate customer records and ensure confidentiality.
• Drive innovation to enhance the customer experience.

What You'll Bring

• Certificate III or IV in Disability Support (or equivalent experience).
• Strong digital literacy, including Microsoft Office and reporting systems.
• Physical capacity to support customers (including lifting up to 10kg).
• Valid NSW Driver's Licence (Class C).
• Willingness to obtain a Police Check, NSW Working With Children Check, and NDIS Worker Screening Check.

Why Join Us?

At New Horizons, we offer a range of benefits to support your growth and wellbeing:

• Access to salary packaging for tax savings (as a not-for-profit).
• Employee Assistance Program for counselling and support.
• Professional development, mentoring, and secondment opportunities.
• Flexible work arrangements.
• Long Service and Parental Leave options.

A supportive and inclusive workplace culture. At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability. As part of our team, you'll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact.

How to Apply

To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.

If you have questions about this role, or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternate method of submitting your application, please email

Due to high volume of applications, only shortlisted candidates will be contacted

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.

New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.