Clinician Advanced Patient Experience Manager
2 weeks ago
An exciting opportunity exists for a Clinician Advanced / Nurse Manager Patient Experience to join the Safety, Quality and Improvement Unit at Sunshine Coast Health. This leadership role is responsible for developing, implementing, and overseeing patient experience and consumer feedback programs that support measurable and continuous improvement across the Health Service. You will drive the implementation of the National Safety and Quality in Health Care Standards (NSQHS) and lead a dedicated team focused on enhancing patient safety, care, and engagement, while ensuring compliance with legislative and policy requirements.
Sunshine Coast Health is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north.
Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.
Key Responsibilities include:
Lead the development, coordination, and implementation of best practice systems to enhance patient experience and consumer feedback across Sunshine Coast Health.
Apply advanced clinical knowledge to manage complex feedback and complaint matters, providing expert advice to clinical teams and stakeholders.
Support the implementation and monitoring of the National Safety and Quality in Health Care Standards (NSQHS) Second Edition across the Health Service.
Provide leadership, guidance, and oversight to the Patient Experience team, fostering a culture of safety, empathy, and person-centred care.
Remuneration value up to $ p.a., comprising salary between $ $ p.a., (HP5) and Remuneration value up to $ p.a., comprising salary between $ $ p.a. (Nurse Grade 7), employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).
Previous applicants need not apply
Why work for us?
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here:
As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:
- A wellness program;
- Generous superannuation;
- Flexible work arrangements;
- Career training and development; and
- Salary packaging.
Check out the latest updates here:
work is licensed under a Creative Commons Attribution 3.0 Australia License.
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