Head of Change Delivery Motor

The role

The purpose of this role is to provide strategic, commercial, and technological leadership within the Claims & Assessing department by managing key technology initiatives.

This includes contributing to the organisation's strategic direction through analysis that supports decisions on claims cost control, scalability, efficiency, customer experience, and partner management.

The role will lead the development of digital solutions to improve productivity and cost control, deliver commercial strategies and relationships, and facilitate stakeholder engagement to identify opportunities and resolve critical issues.

It will work closely with business stakeholders to achieve targeted outcomes while maintaining focus on customer experience, operational efficiency, compliance, and staff engagement across the end-to-end customer journey.

Continuous improvement will be driven through better use of data to enhance processes, reduce repair costs, and improve employee experience.

The role will also strengthen automated systems and controls to improve fraud detection, compliance, and cost efficiency, while challenging business norms to drive performance, build capability, and contribute to the broader company strategy and culture.

Leadership Accountabilities

As a leader at A&G, you're expected to role model our values, culture and ways of working. This involves driving high performance with high integrity, and finding solutions that mutually benefit our customers, business, employees, and suppliers. As a leader, we expect you to demonstrate commercial discipline, challenger ambition, effective risk management and a One Team mindset.

Position Accountabilities

People Leadership

• Inspire and drive a culture of high performance with high integrity that fosters inclusion and belonging.
• Build and develop capability within the division.
• Act as a role model living our values while building a culture that reflects Auto & General's values.
• As a member of the Leadership Team, build constructive and collaborative relationships, influencing others across the organisation at all levels to develop and embed the capabilities to cope, adapt, adopt and thrive in an environment where change is a constant.
• Set a compelling direction and vision for achieving organisational strategy and goals, mobilising others to action. Uphold and promote Auto & General's purpose relating to ethics, sustainability, inclusivity and corporate (social) responsibilities.

Program and Project Management

• Ensure the program is delivered in line with appropriate oversight and governance, balanced with the need to retain agility and line management accountability.
• Engage and collaborate with the organisation's leadership team to ensure clear prioritisation and understanding of dependencies, enablers and business and technology capacity for quality execution.
• Provide visibility of status, quality, risks and issues, identifying critical issues and influencing senior stakeholders to make informed decisions to enable business performance.
• Act as a subject matter expert, providing advice, coaching and support which balances best practice and practical application for business change, process improvement, knowledge management and program and project management activities.

Commercial Delivery

• Work collaboratively to build an ecosystem that through the support of systems and technology enable the business to better control cost, improve customer experience and scale cost effectively.
• Identify ways to reimagine the core proposition to customers with a balance to cost that enables the business to sustain a competitive advantage within the insurance sector.
• Any other activity commensurate to the position level.

What experience you'll bring

• Bachelor degree in relevant discipline (Information Technology, Business, Project Management, Change Management) would be preferred.
• Deep experience in portfolio, program and project management and change management. Experience coordinating and/or leading process improvement, business analysis and knowledge management activities would be advantageous.
• Insurance industry experience, and in particular experience supporting the development and delivery of insurance products would be preferred.
• Strong leadership capability and the ability to lead and develop highly engaged and capable teams to deliver exceptional results.
• Extensive stakeholder management (including C-Suite) experience in a fast-paced, delivery focused environment
• Commercial acumen and the ability to successfully translate business strategy into the prioritisation of initiatives, and support other leaders to deliver upon strategic goals.
• Excellent written and verbal communication skills including the development of board papers and reporting.
• Strong analytical ability and presentation skills.

The benefits of working at A&G

• Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities. This is an on-site role.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.