Head of Change Delivery Continuous Improvement

Work Type : Full Time

Location : QLD
- Extra “Me” Day
- Extended variety of employee discounts
- Energetic Team Culture

**The role**

The purpose of this role is to provide strategic, commercial & technological leadership and direction through the effective management of key operational improvement initiatives, and shared service teams, within the claims and assessing department.
- Build a strong “Business As Usual” operational capability within CA& to support the direct connection between our business leaders and our change teams.
- Lead the development of appropriate solutions to optimise the productivity and cost control capability of the business.
- Build a strong shared service capability to support our tactical and strategic initiatives.
- Develop and execute key commercial strategies and relationships.
- Ensure a consistent focus on customer experience, operational efficiency, compliance and staff engagement across the entire end to end business supporting the customer journey.
- Facilitate internal and external stakeholder groups in identifying future commercial opportunities and resolving issues of urgent and immediate importance that potentially impact the business.
- Work with key business stakeholders to ensure targeted business outcomes are achieved.
- Ensure continuous improvement in the use of internal and external data to improve targeted processes to enhance customer experience, lower cost of repair and enhance our employee experience and efficiency.
- Enhance the relationship between automated systems/controls and processes to enhance targeted fraud detection and improve compliance controls and cost efficiency.
- Challenge business norms to provide superior performance and enhance people capability. Contribute to the broader Company Strategic Direction and Culture.

**What experience you’ll bring**
- Bachelor degree in relevant discipline (Information Technology, Business, Project Management, Change Management) would be preferred.
- Deep experience in portfolio, program and project management and change management. Experience coordinating and/or leading process improvement, business analysis and knowledge management activities would be advantageous.
- Insurance industry experience, and in particular experience supporting the development and delivery of insurance products would be preferred.
- Strong leadership capability and the ability to lead and develop highly engaged and capable teams to deliver exceptional results.
- Extensive stakeholder management (including C-Suite) experience in a fast-paced, delivery focused environment
- Commercial acumen and the ability to successfully translate business strategy into the prioritisation of initiatives, and support other leaders to deliver upon strategic goals.
- Excellent written and verbal communication skills including the development of board papers and reporting.
- Strong analytical ability and presentation skills.

**Our perks**
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities** - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. **_(PERM ONLY)_**

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.