Customer Service

About Us

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

HR Products, a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.

How you will contribute

We are currently seeking a proactive and detail-oriented Customer Service & Purchasing Officer to join our team in Royal Park. This role is responsible for maintaining strong relationships with customers, supporting internal sales teams, and ensuring the efficient procurement of products to support operational needs.

How you will contribute;

• Process RFQs through to order release, ensuring timely and accurate handling
• Deliver exceptional service to internal and external customers, addressing queries on pricing, turnaround, and technical details
• Maintain and update customer data, pricing, and interactions in Phocas, QAD, and CRM systems
• Collaborate with manufacturing, logistics, and finance to ensure seamless order fulfilment
• Support external sales representatives and account managers in managing customer accounts and lead follow-ups
• Source, evaluate, and negotiate with suppliers to secure competitive pricing and timely supply
• Monitor inventory and raise purchase orders in line with business needs and procurement policies
• Identify process improvements, contribute ideas, and support continuous improvement initiatives across the business

About you

• Proven experience in customer service, internal sales, or procurement roles
• Strong communication and interpersonal skills with a customer-focused approach
• High level of accuracy and attention to detail, with the ability to manage multiple priorities
• Proficient in Microsoft Office and experience using QAD, Phocas, and CRM systems
• Demonstrated ability to build strong supplier and customer relationships
• A collaborative team player with initiative and a problem-solving mindset

Why Valmont Industries?

• Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.

• Global Opportunity - We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.

• Culture -  Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.

To apply, please include your resume and cover letter in your application.

When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.