NDIS Recovery Coach and Support Coordinator

NDIS Recovery Coach & Support Coordinator

• Location: Fortitude Valley
• Fixed Term Full Time role until 20/11/2026
• 40 Hours per Week + Monthly ADO
• SCHADs Award, Schedule B, Level 5
• Salary sacrifice to maximise your take home pay
• Great team culture ? Won best workplace for 2025, 2023 & 2021

WHO WE ARE

Footprints is a leading not-for-profit organisation with a proud history of working alongside people and communities to enhance wellbeing, independence and social connection. Established in 1991, we have grown into a multi-site service provider committed to excellence and innovation in person-led support, with a focus on older Australians and people experiencing mental health challenges. Through our wrap-around approach and partnerships across health, housing and community sectors, we deliver integrated services that that create meaningful and lasting impact.  Recognised as a Best Workplace Award winner, Footprints is guided by strong leadership, strategic collaboration and a shared commitment to improving lives and strengthening communities.

ABOUT THE ROLE

The NDIS Recovery Coach & Support Coordinator will provide varying levels of coordination of support for adults with a disability, including psychosocial disability. Considering an individual?s circumstances and level of complexity, the role actively supports participants to coordinate and manage their NDIS plan to enable greater independence across all domains of an individual?s life.

KEY RESPONSIBILITIES

• Research, coordinate and manage a range of supports to suit individual needs across multiple providers
• Work within the funding levels associated with each client, continually tracking and monitoring funded hours and associated claimable hours
• Develop and record progress of goals for clients using appropriate National Disability Insurance Agency (NDIA) reporting templates and the clients Support Plan and Outcome/Recovery Star
• Effectively manage complex situations/services in the coordination of a participant?s plan
• Empower clients to exercise choice and control to access a range of formal and informal mainstream and community-based support, by identifying opportunities for innovative service delivery
• Continually seek opportunities to build the capacity of clients and their families enabling greater levels of independence
• Coordinate external meetings with clients, significant others and providers and follow up any outstanding actions in a timely manner
• Liaise and work collaboratively with key stakeholders to establish a mutual goal of coordinating service delivery and developing effective linkages relevant to the achievement of the individual?s NDIS goals.
• Actively participate in the development, implementation, monitoring, regular review and reporting of clients programs with key stakeholders
• Provide specialist expertise in your relevant discipline and support the training of team members and Support Workers
• Continually gather and document relevant information about clients from other services for the development of evidence-based reports and updates
• Contribute to the development and review of procedures in the appropriate work-related field
• Access the NDIA portal and maintain current working knowledge of the NDIA portal to support internal processes and to build the capacity of participants to use the portal
• Maintain comprehensive client records, record progress and outcomes towards achieving individualised goals
• Promote Footprints programs in the community through sound working relationships with service provider networks
• Contribute to the ongoing development and evaluation of program practice, ensuring continuous quality improvement and compliance with the National Disability Insurance Scheme Quality and Safeguards Framework

General

• Follow all organisational policies and procedures
• Participate in monthly professional supervision sessions, and ongoing learning and development activities
• Promote and maintain a safe and healthy workplace, ensuring adherence to WHS policies and procedures
• Work within the vision, mission, and values of Footprints

KEY SELECTION CRITERIA

Essential

• Tertiary qualifications in peer work or mental health (minimum of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health) or equivalent tertiary training; and/or a minimum two years of experience in mental health-related work
• High level knowledge and skills in the coordination of supports to assist people with a Psychosocial Disability in their community and/or in their home
• Knowledge and understanding of the NDIS, including relevant legislation, the different levels of Support Coordination and NDIS Price Guide.
• Demonstrated knowledge and/or experience working with diverse client groups including people with a disability and their families/carers, people with mental illness, people who are homeless or residing in marginalised housing and who may be at risk of homelessness.
• Highly developed written communication and inter-personal skills, with demonstrated experience gaining the cooperation of internal and external stakeholders.
• Computer literacy and the ability to manage client data bases and associated reports
• Current class C driver license.
• National NDIS Worker Screening Check or current Yellow Card

Desirable

• Bachelor?s Degree in relevant field e.g., Social Work, Psychology or Occupational Therapy
• Current First Aid Certificate

BENEFITS

• Salary sacrifice to maximise your take home pay
• Opportunities for ongoing professional development and training
• A committed and friendly teamwork environment
• Employee Assistance Program
• Great team culture ? Won best workplace for 2025, 2023 & 2021

CLOSING DATE

Applications Close 28th of November 2025

Please note that only short-listed candidates will be contacted. If you have not heard from us by two weeks from the closing date, please assume that your application has been unsuccessful.  We thank you for your time and interest in working with Footprints.

To learn more about Footprints and access a copy of the position description, please visit our website:

CONTACT

For more information, please contact Brian Paxton - Coordinator Disability Services at

EQUAL OPPORTUNITIES

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.?Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position.??

Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present and thank them for their wisdom and guidance.