Guest Support Manager

5 days ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time

Guest Support Manager | The Star Brisbane

The Guest Support Manager is responsible for monitoring guests for signs of gambling-related issues and providing appropriate support in line with The Star's Safer Gambling policies. This role involves managing customer relationships with tact, implementing and monitoring Safer Gambling programs, and ensuring compliance with corporate standards and regulations. The position also requires clear communication of policies to employees and flexibility to work across all shifts.

Why You'll Love It Here:

  • Start from Mid-January 2026
  • Free buffet meal every shift
  • Fresh uniform daily, laundered on property
  • Discounted city parking
  • Up to 30% off dining & accommodation at The Star Brisbane Venues
  • Career growth through The Star Academy
  • 24/7 rostered shifts available
  • Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We're Looking For:

  • Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
  • Ability to demonstrate problem solving skills and show innovative thinking
  • Understanding of applicable laws and regulations as they relate to the company.
  • Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
  • Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety
  • Experience in guest relations, support services, social work, security, education or similar

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.

We're all about inclusion.

At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.

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