Guest Service Manager

2 weeks ago

Brisbane, Queensland, Australia Meriton Suites Full time

About the Role

Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Adelaide Street, Brisbane team.

As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.

Your key responsibilities

  • Support and lead the front office operations and team.
  • Facilitate a positive workplace culture through effective leadership, collaboration and team development.
  • Close the loop on guest feedback with critical thinking and strong guest connections.
  • Ensure daily front desk tasks and expectations are communicated, actioned and completed.
  • Drive positive guest experiences, both individually and across your team.
  • Manage the roster and payroll financials.
  • Work with our Hotel Manager to maintain the building's presentation and upkeep.
  • Ensure Meriton Suites standards, policies and procedures are adhered to.
  • Be able to manage the hotel in absence of the Hotel Manager.

To be successful in this role you will

  • Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
  • Have experience in a 4/5-star hotel environment.
  • Have a genuine passion for guest service and exceeding guest expectations.
  • Understand the importance of building a culture around respect and inclusion.
  • Possess excellent time management skills with the ability to work under pressure.
  • Be comfortable communicating with various internal and external stakeholders.
  • Conduct and present yourself in a respectful and professional manner at all times.

Why Meriton Suites?

  • Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
  • Base + Super + 17.5% Annual leave loading
  • Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
  • 'Merit Academy' our online training platform to further develop your skills and knowledge
  • Paid Parental leave
  • Access to Employee Assistance Program (EAP) to provide professional and personal advice
  • Team Member accommodation discounts
  • Friends and Family discounts
  • Kudos – Monthly recognition awards
  • Team activities and social events
  • Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.

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