Guest Support Officer

2 days ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time $60,000 - $90,000 per year

Guest Support Officer | The Star Brisbane

As a Guest Support Officer, you'll play a key role in promoting safer gambling practices and supporting our guests in making informed choices. Reporting to the Safer Gambling Duty Manager, you'll provide empathetic assistance to guests experiencing gambling-related challenges, conduct welfare checks, and collaborate with internal teams to enhance safety and awareness. You'll also guide self-excluded guests toward professional support services such as gambling treatment and financial counselling.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gambling team in Brisbane on a full-time basis and contribute to fostering a safer gambling culture at The Star.

Why You'll Love It Here:

  • Immediate start
  • Free buffet meal every shift
  • Fresh uniform daily, laundered on property
  • Discounted city parking
  • Up to 30% off dining & accommodation at The Star Brisbane Venues
  • Career growth through The Star Academy
  • 24/7 rostered shifts available
  • Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We're Looking For:

  • Experience in guest relations, support services, social work, security or education
  • Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
  • Ability to demonstrate problem solving skills and show innovative thinking
  • Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
  • Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen's Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we're redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane's most exciting precincts.

We're all about inclusion.

At The Star Brisbane, we're committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.

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