Medical Secretary

4 days ago

Sydney, New South Wales, Australia Dr Joe Dusseldorp Full time $80,000 - $120,000 per year
About the Role

Dr Joe Dusseldorp is a leading reconstructive surgeon based in Sydney, specialising in breast reconstruction, advanced microsurgery for nerve conditions, innovative ear surgery, and complex facial reconstruction. He also leads a biotechnology start-up developing a neuromodulation device to transform care for patients with spasticity.

We are seeking a professional and compassionate Medical Secretary to join our small, supportive team in a 12-month maternity leave cover role, with the opportunity for this to transition into an ongoing permanent position.

Based primarily at Chris O'Brien Lifehouse (Camperdown) and North Sydney, you will be the first point of contact for patients and provide essential administrative support across both the surgical practice and related business ventures. Flexible/remote work arrangements are available once established.


Key Responsibilities

Practice Administration

  • Welcome patients, manage appointments, and coordinate surgical bookings
  • Handle a high volume of patient calls and emails with professionalism and compassion
  • Prepare surgical quotations, billing, receipts, and daily bank reconciliations
  • Liaise with Medicare, health funds, and third-party providers (WorkCover, DVA, insurers)
  • Maintain accurate medical records in our EHR system (Gentu)
  • Coordinate theatre lists, liaising with hospitals, anaesthetists, and assistant surgeons
  • Manage practice databases, patient accounts, invoicing, and debt collection
  • Support smooth daily clinic operations, including IT, supplies, and facilities

Communication & Business Support

  • Draft and prepare materials for website, newsletters, and social media
  • Assist with event coordination and professional presentations
  • Capture and organise photography, video, and written content for communication purposes
  • Manage contact databases and assist with research, meetings, and project coordination
  • Provide broader administrative support to Dr Dusseldorp and the Practice Manager

About You

We're looking for someone who brings:

  • A warm, caring manner with outstanding communication skills
  • Proven experience as a medical secretary, receptionist, or practice administrator (plastic/reconstructive surgery experience highly regarded)
  • Strong organisational skills, with attention to detail and ability to prioritise effectively
  • A proactive, adaptable approach – thriving under pressure while maintaining professionalism
  • Competence with MS Office, Outlook, Gmail, and practice software (Gentu preferred)
  • Understanding of medical billing and surgical administration (advantageous)
  • Willingness to travel across Sydney
  • A genuine interest in contributing to both patient care and the broader growth of an innovative medical business

What We Offer
  • A supportive, collaborative team environment built on respect and compassion
  • Above-award remuneration, based on skills and experience
  • Flexible working arrangements, including opportunities to work from home
  • Involvement in both patient care and medical innovation projects
  • The chance to work alongside a respected surgeon at the forefront of reconstructive surgery and biotechnology

Ready to join us? Please send your resume and cover letter via Seek. We look forward to hearing from you.

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