Guest Services Agent

2 weeks ago

Fleurieu Peninsula Kangaroo Island, Australia Baillie Lodges Full time $60,000 - $90,000 per year

GUEST SERVICES AGENT - SOUTHERN OCEAN LODGE - KANGAROO ISLAND

Southern Ocean Lodge has an exciting opportunity for a Guest Services Agent to join our Southern Ocean Lodge family on Kangaroo Island.

Driven by a commitment to provide a real 'sense of place' for guests, this role will see you working to deliver an unsurpassed guest experience.

The Southern Ocean team is close-knit, attracting hospitality professionals from around the world and creating a remote family for guests and staff alike. Renowned for their relaxed and friendly first-name service, our people offer the magic that keep our friends returning for more.

This role will see you:

  • Meeting and greeting our discerning guests
  • Processing arrivals and departures
  • maintaining room accounts
  • Assisting with guest enquiries
  • Working on various administration tasks and generally being a pivotal point of contact for all guests.
  • Making Restaurant and Spa bookings
  • Scheduling the operations daily movements

What we're looking for:

  • Proven experience in a similar role
  • Impeccable presentation and phone manner
  • Outstanding guest relations and communication skills
  • Flair for organisation with an eye for detail
  • Ability to work under pressure and without supervision
  • Excellent word, Excel and Publisher skills
  • Full current South Australian Drivers License (or the ability to transfer from another state)
  • First aid credentials

This is a job where no two days are ever the same

Southern Ocean Lodge is part ofBaillie Lodges.With 9 lodges over four countries and across three continents, we offer an unsurpassed career path limited only by your imagination - and your passport.

Baillie Lodges is an Australia-based collection of award-winning luxury lodges in extraordinary destinations around the world. Included in the collection are Capella Lodge on Lord Howe Island,The Louise in Barossa Valley, Longitude 131° at Uluru-Kata Tjuta, Silky Oaks Lodge in the Daintree Rainforest, Southern Ocean Lodge on Kangaroo Island, the iconic Huka Lodge in Taupo, New Zealand, Clayoquot Wilderness Lodge on Vancouver Island, Canada and Tierra Atacamaand Tierra Patagoniain Chile.

For more information, please visit

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