Guest Services Agent

Live and Work on World Heritage-Listed K'gari (Fraser Island)

Benefits of Joining Our Team*

• Annual $1000 SeaLink Employee Travel Allowance
• Worldwide All Heartists rewards & discounts program (Accor Group)
• 25% off resort dining, retail and spa
• Access to Employee Training Programs
• Employee Award Programs
• Free island K'gari Explorer Tours
• Free passenger ferry transfers to-and-from the island
• Maxxia Corporate Benefits (Novated Leasing)
• Working Life (EAP)
• Bupa Corporate Benefits
• ANZ Corporate Benefits
• Access to the resort pool & staff gym
• Conditions and employment duration may apply

The Opportunity

We are looking for a positive, motivated and professional Guest Service Agent to join our dynamic front office team at K'gari Beach Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring a proficient and genuine customer service delivery to provide an exception guest experience.

Our ideal candidate will have previous resort/hotel front desk experience and the willingness to live on island role where you work and live at K'gari Beach Resort. This is a permanent part-time position working across a broad rostering system of up to 76 hours a fortnight. Affordable Island Living: Only $310.50 per fortnight includes private room, 3 meals every day, utilities and Wi-Fi. Leave the hustle and bustle behind.

Skills, Qualifications & Experience

• Exceptional time management skills
• Excellent verbal and written communication skills
• Extraordinarily high level of customer service and work ethic
• Demonstrated experience in a similar role in a Hotel or Resort environment
• Demonstrated experience in daily cashiering procedures, credit card reconciliation
• Knowledge of front office check-in systems
• Demonstrate the understanding of cultural diversity within the workplace

About Us

K'gari is a World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.

SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.

With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.

SeaLink Marine and Tourism is part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

Living and working in paradise… we can't think of anything better

How to Apply

Click APPLY to complete the application and upload a copy of your resume and cover letter for us to review.

You must hold the right to live and work in Australia.

Visa Applicants: If you are on a working holiday visa and wish to apply, you will need at least 6 months validity on your visa at time of application to be considered for this role. If you are looking to do your regional 88 days remote work to extend your visa, it is important to note that we DO NOT qualify for this program due to our location.

All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.