Housing Team Leader

3 days ago

Fremantle WA, Australia St Patrick's Community Support Centre Full time

The Housing Coordinator is responsible for managing the delivery of front-line tenancy management and associated services. The role will be responsible for the successful day-to-day management of such services, with a focus on sustainable tenancy outcomes, quality customer service, staff safety and empowerment.

Main Duties

Key Responsibilities will include:

Comprehensive management of St Patrick's community housing portfolio across residential tenancy and license to occupy agreements

Manage the tenancy team to deliver effective and efficient housing services

Oversee the allocation and management of housing resources

Develop and implement housing policies and procedures in collaboration with the Asset & Facilities Coordinator and Housing Operations Manager

Develop and deliver reports to manage, monitor and assess the performance of housing programs.

Address and resolve any issues or concerns related to housing services, including management of complaints and feedback

Participate in strategic planning and contribute to continuous improvement

Oversee and manage rental income, rent setting and reviews, and effectively put strategies in place to ensure arrears and debt are paid in a timely manner

Oversee and monitor inspections, including property condition reports, routine inspections, vacate inspections and inventory as required to ensure quality management

Actively support and participate in tenant and community engagement initiatives and foster a supportive and inclusive community environment

Manage staff to build a culture of personal excellence, accountability, collaboration and high performance

About You

Relevant qualifications or experience in community housing or social services

Strong knowledge of tenancy legislation and housing systems

Proven leadership skills with the ability to support and develop a team

Experience delivering quality, compliant services to vulnerable clients

Excellent communication, reporting, and organisational skills

Ability to work autonomously and manage competing priorities

A commitment to equity, inclusion, and cultural diversity

In return we offer:

Value based organisation working towards ending homelessness

Growing organisation with a fantastic culture

Salary packaging up to $15,900

Additional Bonus leave at Christmas as well as paid leave day on your birthday

Access to an Employee Assistance Program

If this is the role for you, please demonstrate your capability by providing evidence of how you meet the Criteria in your Cover Letter, attaching your CV with references.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Shortlisting will commence as soon as possible, so if you want to work for an organisation making positive changes to the community APPLY TODAY

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