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Guest Services Advisor

2 weeks ago

Gold Coast, Queensland, Australia Ecolab Full time $60,000 - $80,000 per year

About EcoSure:

EcoSure, an Ecolab division, provides onsite audits, training and consulting services to foodservice & hotel resorts across customers of all sizes to help them minimise food safety risks, ensure guest satisfaction and protect their brand. With best-in-class Food Safety & Total QA programs and a dedicated expert service team, we deliver Insight. Action. Results so that our customers can mitigate brand risk and optimize guest experience.

About the role:

As our Guest Services Advisor for our EcoSure division, you will conduct audits on brand standards, guest experience, food safety, public health, workplace safety and product quality. As a trusted partner to some of the world's most recognized foodservice, hotel resorts, convenience stores, and long-term care, you will deliver expert audits and risk assessments that keep guests safe, operations compliant and reputations strong. You will travel frequently to client sites to deliver on-site audits and provide teaching and coaching to help our clients maintain the highest standards. Someone with a passion for operational excellence and an eye for detail, who thrives in the dynamic world of hospitality, will be an ideal fit for this opportunity.

If you are looking for purpose-driven work, that plays a vital role in protecting public health and brand integrity we want to hear from you

Your responsibilities:

  • Conduct comprehensive food safety and brand protection audits, assessing brand standards, food safety, hygiene, health and safety and regulatory compliance

  • Complete a budgeted number of audits each week, delivering an exceptional client experience

  • Consult, coach and deliver clear actionable insights through details reports and in-person debriefs that help clients make informed, impactful decisions

  • Stay up to date with industry regulations and trends, ensuring our audit practices remain best in class

  • Partner with EcoSure & Ecolab teams to solve client challenges

  • Travel regularly to client sites across ANZ and the wider region

This role will give you the opportunity to travel regularly and will include overnight stays roughly 75% of the time. You will have the autonomy to plan your travel schedule but you will need to have flexibility to work occasional weekends, evenings or overtime to deliver for our clients.

To be successful in this role you will have:

  • Experience in hospitality operations, auditing, food safety or compliance

  • A valid driver's licence

  • The ability to lift 15 kgs, inspect playgrounds, and perform physical tasks

  • The ability to be around, touch and potentially consume food made from or with animal products. Additionally, you will be required to be around, touch and potentially consume food made from or with the top allergens

  • High-level customer service and consultative skills

  • A self-starter who enjoys autonomy, travel and delivering high-impact results

  • Leadership experience in hospitality operations

  • Tertiary qualifications in hospitality, environmental health, food science or a related field would be advantageous

How to apply:

If this sounds like you, please click APPLY to submit your expression of interest.

The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.

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