Senior Project Co-Ordinator

Company Description
Fairness feels good
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework.

AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.

Job Description
The role of the
Senior Project Co-Ordinator - Scams
is to provide project management support for the successful delivery of the Scams EDR Program, including all program workstreams and associated projects or initiatives.

This Role Includes (but Is Not Limited To)

• coordinating and supporting program activities
• maintaining program schedules, registers (e.g. Risks, Actions, Issues and Decisions) and trackers (e.g. budget)
• coordinating/ preparing program reporting for AFCA Board, AFCA Executive, Steering Committee and other stakeholders
• supporting project communication
• providing administrative support to the program team and Steering Committee.

This is an initial 18-24 month fixed term contract.

Qualifications
To be successful in this role you will need:

• Experience in project management and understanding of various project management methodologies, including managing cross-dependencies across large programs is highly desirable.
• Skilled in using project management software and tools, in particular knowledge of MS Project is desirable
• Previous experience in regulatory/compliance related project delivery is highly desirable
• Strong problem-solving skills and self-organisation
• Team player with the ability to work independently
• Excellent communication skills and ability to influence others
• Excellent project planning and proactiveness in identifying risks and issues
• Experience in working or delivering business initiatives and/ or projects at AFCA or within the financial sector or government agencies
• Personal resilience with high levels of self and situational awareness, and emotional intelligence.
• Demonstrated ability to work and deliver to timelines under pressure, effectively managing ambiguity and uncertainty.

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Accredited as a Family Friendly Workplace and Bronze in AWEI
• Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
• Progressive and inclusive leave entitlements, including flexible public holiday leave, women's health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
• Not For Profit salary packaging benefits.

Life at AFCA
Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish

To Apply
If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don't meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that's fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.

AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.