Field Service Engineer

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

SUMMARY

This is a senior level field service engineering position, primarily responsible for traveling to customer sites, which are often high-security environments, to maintain and repair Smiths Detection's X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
• Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection's service centres
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Leading installation of new equipment at customer sites, working collaboratively alongside Smiths Detection's programs and installations teams and various subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining and leading regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
• Analysing field service data trends and recommending process and equipment improvements
• Leading continuous improvement projects and initiatives
• Providing training and support to new joiners and the wider field service team
• Leading safe-work practices and ensuring the safety of the wider field service team
• Reporting and escalating day-to-day issues and recommending solutions to management team members
• Monitoring the day-to-day activities and performance of field service team members and providing feedback to the management team
• Developing technical guides and sharing technical best-practices with the wider service team
• Acting as a key point of contact for technical and customer escalations
• Assisting with supervisory and management responsibilities from time to time as required
• Acting as a key point of contact to support queries and requests for information from other functions and the management team
• Other duties as required

EDUCATION, LICENSES & EXPERIENCE

• Certificate 3 Trade Qualification or Degree (Mechanical/Electrical/Electronic/IT)
• Provisional or unrestricted driver's license
• Ability to obtain security clearances and industry licenses
• Intermediate proficiency with Microsoft Office Suite
• Experience with Security or Medical X-ray screening technology/equipment
• Indicative experience: 5+ years

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)