Field Engineer

An exciting opportunity has presented itself to join the Field Services team as a Field Engineer working on the nbn network in Cairns.

The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.
 
A bit about your role

Your new role as a Field Engineer would require you to represent nbn's Field Services team for all field-based assurance and build activities. You will be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across nbn and the services connected to the network.
You will provide high level field support which may involve travel, scheduled after hours activities, and may require you to be part of an on-call roster and respond to afterhours call outs.
 
This role involves field management and network assurance for nbn's passive and active network, with a focus on network upgrades/assurance. It requires providing on-site, technical support and resolving escalations.
The successful candidate will handle assurance activities and network element upgrades, with a strong understanding of FTTP and FTTC technologies.
 
A bit about you

The ideal candidate should have a technical background in conducting FTTx maintenance and restoration. Preferably, they should possess robust network assurance expertise in one or more nbn technologies such as Ethernet, DWDM, GPON, or VDSL. This technical proficiency, combined with a strong background in network assurance, would be highly beneficial for this role.  
You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be a requirement in this role. Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.

Life at nbn 

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more. 

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them. 

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing  or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only.  We do not require a cover letter or any selection criteria to be addressed. 

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. 

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.