venue manager
5 days ago
PRISON ISLAND VENUE MANAGER
JOB DESCRIPTION
PRISON ISLAND PERTH
About Us:
Prison Island Perth is an exciting and immersive action game and adventure experience. We offer thrilling physical and mental challenges for guests of all ages, making us a must-visit attraction in Perth. Our team is passionate about delivering unforgettable experiences with top-notch customer service.
Start Date: Mid December
Location: Milligan Street, Perth, 6000
Pay Rate: Above the Amusement, Entertainment and Recreational Award 2020
Employment Type: Permanent Full Time
The Role:
We are seeking an experienced and dynamic Venue Manager to lead the overall operations of Prison Island Brisbane. This is a hands-on leadership role where you will oversee daily business functions, drive customer satisfaction, and ensure the venue runs smoothly, safely, and profitably.
Key Responsibilities:
Operations & Team Leadership:
- Oversee all aspects of venue operations, including customer experience, staffing, safety, and facility maintenance.
- Lead, train, and motivate a team of supervisors and customer experience attendants.
- Manage staff rosters, performance, and development to maintain a high-performing team.
- Ensure compliance with workplace health & safety regulations and company policies.
Customer Experience & Sales:
- Maintain exceptional guest service standards, resolving any issues promptly and professionally.
- Drive revenue through effective promotion of group bookings, events, and special experiences.
- Monitor customer feedback and implement improvements to enhance the guest experience.
- Oversee bookings, payments, and customer inquiries (online, phone, and in-person).
Financial & Administrative Management:
- Manage daily financial operations, including cash handling, reporting, and stock control.
- Monitor budgets, expenses, and profitability, identifying opportunities for growth.
- Coordinate with marketing teams to boost promotions and increase foot traffic.
- Maintain inventory for retail, bar, and game equipment.
Facility & Safety Management:
- Ensure the venue is clean, well-maintained, and meets safety standards.
- Oversee the setup, maintenance, and functionality of game zones and equipment.
- Conduct regular safety checks and staff training on emergency procedures.
What We're Looking For:
- Proven experience as a Venue Manager, Hospitality Manager, or similar leadership role in entertainment, hospitality, or leisure.
- Strong leadership skills with the ability to inspire and manage a team.
- Excellent problem-solving, organizational, and multitasking abilities.
- Experience in customer service, sales, and financial management.
- Flexibility to work weekends, evenings, and peak holiday periods.
- A passion for creating fun, engaging, and safe guest experiences.
Why Join Us?
- Lead an exciting, fast-paced entertainment venue with a unique concept.
- Competitive salary and performance incentives.
- Career growth opportunities within a growing brand.
- Staff perks, including discounts for friends and family.
- Be part of a passionate team that loves adventure and delivering amazing experiences
How to Apply:
Apply via on this platform. Tell us why you'd be a great fit for our action-packed world.
Prison Island Perth – Where Every Day is an Adventure
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