Client Care Team Member

Administration and Customer Service

Permanent Full Time Position

38hrs / week on site in Brendale

Medium size family run company in Brendale QLD

Wholesale Company supporting the Funeral Industry across Australia

We are looking for a customer service and administration superstar who can hit the ground running If you are looking for your next role in a unique and rewarding industry, we want to hear from you. We are expanding our client care team, with you being the fourth member of this team.

It is a varied role with exceptional customer service and multitasking skills, with the ability to prioritise on the go is required.

We have over 2500 product SKU's and require you to have experience working with a range of products and systems to process orders.

In this role you will answer incoming calls, process orders, return client calls for information, be solely responsible for the personalisation of memorial products for families and support the other members of the client care and procurement team. This is a long-term role in a business that prides itself on customer service, knowledge and its 28 years' experience supplying products to the funeral industry.

Experience in the funeral industry is not requited, it is however, important to us that our employees embody the ethos of our business. We love to have fun but we also work hard, knowing that what we do means the world to those experiencing loss. Our team all pitch in to support each other with no two days being the same.

In this role you will be assisting our client care team with processing the volume of incoming orders and client inquiries, therefore customer service and the ability to work as a team is a high priority.

Want to know a little more about what products we supply?

We supply products in four categories memorialisation, mortuary, grief resources, aluminum plaques and coffin hardware. We support cemeteries, crematoria, memorial parks, funeral homes, and monumental masons with products for grieving families.

A key part of our business is the supply of exceptional quality and ethically sourced cremation urns and jewellery for families to memorialise their loved ones. We also support pet crematoria with similar products for beloved pets. To learn more, visit our website 

As part of the team your role includes;

• Taking incoming calls for the purposes of answering client and family questions, providing stock and product updates, processing orders and solving problems
• Calling clients for the purpose of answering questions about an order, finalising an order, stock control or advising that a back ordered product has arrived and is being dispatched.
• Entering and processing online and phone orders and back orders.
• Reading and replying to client query emails.
• Taking ownership of the product personalisation process, from start to finish.
• Supporting the client care team and offering coverage to other roles while team members are on leave (this may involve invoicing, updating customer records etc)
• Supporting the client care team leader with product returns and replacement
• Stationary orders if required.
• Moving between all the above tasks seamlessly throughout the day being able to prioritise on the go as it is a busy workplace.

Requirements

• Experience supporting customers in a product-based business
• Experience with an ERP or CRM system
• Experience in a fast-paced office environment where you have multiple hats to wear in a day
• Experience answering and making calls to clients regarding orders
• Exceptional customer service, written and verbal communication skills
• Attention to detail
• Initiative and the willingness to pitch in where needed.
• Confident using Microsoft office and touch typing
• Good problem-solving skills.
• Commitment to accuracy and efficiency.
• Great team work attitude

We pride ourselves on being an enjoyable place to work which promotes job satisfaction, with an open-door policy and collaboration as a team. As we grow, we want to work with people that are invested in our growth and company ethos.

We work hard, but we also laugh, support each other and enjoy coming into the office.

If you feel this is the right fit for you, please submit your application via Seek or hand deliver to Unit 3 / 13 Strathwyn Street Brendale.

We will be interviewing for this role immediately with the hope of placing someone by the end of September.