Client Care Coordinator

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Brisbane, Australia

Client Care Coordinator | Clinical Adminstration | 3IC for QLD North

160076

We are currently seeking an experienced and switched-on customer service/admin professional to step into a Client Care Coordinator (3IC) role for our Queensland North region.

In this permanent full-time position you will be supporting our Frontline Team Leaders and State Managers to ensure high levels of customer service and efficient operations across our QLD clinics.

Who We Are?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

At Sonova, your work can help transform people's lives. We're a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

Engaging, inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

What you will you be doing:

• Ensuring a high level of customer service and client care across the region
• Assisting with rostering and arranging/providing cover where required
• Supporting and increasing the efficiency of clinic operations across the region
• Providing training and general support to the Client Care team
• Assisting with local area marketing event planning and logistics
• Acting as 3IC for the region

What you need to be successful in this role:

• Solid experience in client care and administration, ideally in a multi-site environment (healthcare related experience highly regarded)
• Flexibility and a hands-on and agile approach
• Ability to travel between clinics
• Good people skills and ambition & potential to step into a future leadership role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Uniform Allowance
• Paid Parental Leave
• Paid Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.