Claims Coordinator- Expressions of Interest

2 days ago

Fortitude Valley, Queensland, Australia Australian Building & Construction Group Full time $60,000 - $90,000 per year

About us - Australian Building & Construction Group

Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.

We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.

What ABC Group can provide you:

• Full training provided in all aspects of internal processes, procedures, and software.

• New office located right near James Street, Fortitude Valley.

• Interactive, collaborative office space (with healthy and unhealthy snacks)

• Continuous learning and growth opportunities within the business.

• Annual salary reviews with a pay for performance culture.

• Benefits such as a referral bonuses and employee assistance program offered. 

• Great team culture with ongoing social events throughout the year.

• Supportive team environment with a focus on hard work, innovation and celebrating success

• Bring your dog to work day We have a dog-friendly office, feel free to bring your furry friend along for the day.

As an ideal candidate you will possess:


• Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment.  

• A desire to provide excellent care and service to our customers.

• An ability to communicate with a variety of stakeholders.  

• Strong organisation skills and willingness to follow processes and procedures. 

• A talent for problem solving and providing fast, effective solutions.

• An ability to work independently within a team.

• A love for achieving - KPIs, budgets, creating positive outcomes for our customers. 

• Eager to expand knowledge within the construction and insurance industry

Key Responsibilities:

Our Claim Coordinator position will see you;

  • Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
  • Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
  • Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
  • Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
  • Triaging and evaluating multiple residential insurance claims on a daily basis.
  • Actively celebrating the team success

If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you We do have an immediate start available however happy to wait for the right person given notice periods.

A clear police history check is required to be successful in the role.

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