Senior Claims Officer

There's No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU . Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

The Risk and Resilience Group contributes to Urban Utilities' purpose to Enrich Quality of Life by driving strategic direction and leadership on all matters relating to contemporary and effective risk management and resilience strategies. We partner with all business areas in developing, implementing and managing, programs and systems across the enterprise Risk and Resilience portfolio to drive health and safety for our people, to protect public health and the environment, and to enable sustainability for our organisation.

We currently have an opportunity for a Senior Claims Officer to join the Risk and Resilience Group. In this role you will be required to manage liability, plumbing and property damage claims, recoveries, data collection and general workload reporting processes. You will also assist with the annual insurance program, claims reporting and data management.

About you:

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We'd still encourage you to apply as we we're looking for the right human being for this role - it's about so much more than ticking all the boxes

Do you have a keen eye for detail and an analytical mindset? We are currently seeking a highly motivated Senior Claims Officer to join our Risk and Resilience team. In this role you will play a key part in helping us manage our claims processes, annual insurance program, and provide expert advice to our customers.

• Solid understanding of insurance procedures and systems
• Provide exceptional customer service and can explain claims management concepts clearly
• Tackled complex insurance claims and recoveries in the past
• Hold a keen eye for detail and a knack for problem-solving
• Thrives in a collaborative environment and enjoys working as part of a team
• Is a self-starter with a strong work ethic and a commitment to continuous learning

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you. Speaking of which, here's just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

Urban Utilities is an endorsed employer for all women.

Visit our website to learn more about us at

How to apply

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our friendly Talent Team