Contact Centre Specialist

2 weeks ago

Melbourne, Victoria, Australia Weploy Full time $73,500 per year

 
Join Our Energetic Team as a Contact Centre Specialist

Looking for a role where you can grow, thrive, and have a blast while doing it? If you're passionate about customer service and have (or are working towards) your RG146 Tier 2 accreditation, this is your chance to shine

Why You'll Love This Role:
  • Work in a buzzing, vibrant office – No dull days here
  • Join a fun, supportive team that actually enjoys working together.
  • Earn $35.86 per hour + super – because your skills deserve top dollar
  • Grow your career with an Aussie leader in the Financial Services industry.
  • Plenty of career progression opportunities – we love promoting from within
Your Next Adventure:
  • Kicking off towards the end of August or early September
  • Casual opportunity (3+ months) with consistent full time hours, with strong potential for extension based on performance.
  • Be the friendly voice that greets inbound callers, making every interaction seamless.
  • Promote tailored products & services that truly benefit members.
  • Guide customers through their inquiries or challenges with patience and a genuine desire to help.
  • Get set up for success with structured, hands-on training.
  • Work in a fun, energetic team environment where collaboration is key
  • Up-skill by attaining your RG146 Tier 2 General Insurance/Advice certification
What We're Looking For:
  • 6-12 months of recent contact centre experience (last two years).
  • Financial services experience? A bonus
  • Already have your RG146 Tier 2 General Insurance/Advice certification? - Even better
  • A people-first mindset – you genuinely care about helping customers.
  • Outstanding communication skills – clear, warm, and adaptable. You know the importance of slowing down, adjusting tone depending on the caller.
  • Empathy & patience – you guide customers like a pro.
  • Full-time availability (Mon-Fri, 8 AM - 7 PM rosters, 37.5 hrs/week on a casual basis).
  • Onsite role – easy access to public transport
  • Strong professional references.
Ready to Elevate Your Career?

Apply now and let's get you started on an exciting journey with Weploy One of our friendly Talent team members will be in touch soon. We can't wait to meet you

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