Field Services Team Leader

1 week ago

Melbourne, Victoria, Australia Opteon Full time $90,000 - $120,000 per year

About us:

Opteon is reimagining the future of property solutions. As the leading valuation insights firm across Australia, New Zealand, and the US, we deliver trusted insights by combining human expertise with industry-leading tech.

But we're more than that. At Opteon, value means investing in our people, too. We do this through flexible work, mentoring, and leadership pathways, all backed by a safety-first culture and meaningful benefits.

Now in a new chapter of growth, we're expanding globally, diversifying our offering, and staying grounded in what matters most: delivering value that makes a difference.

About The Role:

The Field Services Team Leader, you will lead a team responsible for engaging with customers, lenders, banks, Valuers and other key stakeholders to progress valuations to completion and resolve enquiries.

You will be responsible for the training and management of all roles within the Field Service Team including coaching and performance management, people capability development, recruitment, and target setting. You will also manage Quality Assurance, WIP and complex escalations.

About you:

We are seeking an experienced Team Leader who has vast customer service experience, ideally in a high-volume contact centre environment.

In addition, you will have:

  • Demonstrated experience working in a Team Leader role in a Contact Centre environment OR demonstrated Team Leader competencies in your current role
  • Foundational understanding of contact centre operational capabilities – business processes, workforce management, training, quality, coaching, team engagement, performance management, performance metrics and reward and recognition
  • Strong leadership and coaching skills, with the confidence and ability to have difficult conversations
  • Ability to manage and lead teams through periods of change
  • A focus on first point resolution
  • High level of integrity and accountability
  • Strong technological and communication skills

What we offer:

  • 1 year fixed-term maternity leave cover
  • Commencing in November 2025
  • Structured two-week induction training, with ongoing coaching and development plans
  • Flexible work arrangements
  • Corporate health insurance discount
  • Excellent employee benefits on offer
  • Wellbeing initiatives including EAP services

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

How to apply:

If you are interested, please click the apply button and ensure you submit your resume.

LI-hybrid

  • Service Delivery Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Convergint Asia Pacific Full time $90,000 - $120,000 per year

    Convergint is seeking an ambitious and results-driven Service Delivery Team Leader to join our dynamic team in Melbourne. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About ConvergintConvergint is a global systems integrator focused on delivering results for our customers through unparalleled service...

  • Service Delivery Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Convergint Full time $104,000 - $130,878 per year

    Convergint is seeking an ambitious and results-driven Service Delivery Team Leader to join our dynamic team in Melbourne. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About ConvergintConvergint is a global systems integrator focused on delivering results for our customers through unparalleled service...

  • Service Delivery Team Leader, Australia

    2 weeks ago

    Melbourne, Victoria, Australia Convergint Full time $90,000 - $120,000 per year

    Convergint is seeking an ambitious and results-driven Service Delivery Team Leader to join our dynamic team in Melbourne. This is your chance to become part of a global leader in security, network, and audio-visual solutions.About The RoleThe Service Delivery Team Leader is responsible for maximising customer satisfaction by effectively executing all...

  • Field Service Technician

    5 days ago

    Melbourne, Victoria, Australia Austcorp Executive Full time $60,000 - $90,000 per year

    Field Service Technician – Mechanical / Hydraulic Equipment Join an international industry leader in on-road load handling and mobile equipment solutions. This is an exciting opportunity for a trade-qualified technician to join a supportive, well-resourced service team that values quality, safety, and customer satisfaction. You'll be responsible for...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia AMES Australia Full time $80,000 - $120,000 per year

    Full-time Maximum Term position available to 30 June 2026, based at our Little Collins St officeProvide professional supervision and operational support to the HSP PortfolioAnnual salary is $87, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life...

  • Field Service Engineer

    1 week ago

    Melbourne, Victoria, Australia JBT Corporation Full time $90,000 - $120,000 per year

    Overview ...Job summaryMaintain and deliver world-class service as well as optimize advanced systems to our customers.Key selling pointsWork with Cutting-Edge Technology in a Global Industry LeaderCareer Growth Through Training and International ExposureDynamic, Hands-On Role With Travel and AutonomyADVERTField Service Engineer – JBT CITRUSThe Opportunity...

  • Field Service Engineer

    1 week ago

    Melbourne, Victoria, Australia JBT Corporation Full time $60,000 - $120,000 per year

    Overview ...Job summaryMaintain and deliver world-class service as well as optimize advanced systems to our customers.Key selling pointsWork with Cutting-Edge Technology in a Global Industry LeaderCareer Growth Through Training and International ExposureDynamic, Hands-On Role With Travel and AutonomyADVERTField Service Engineer – DF&H, Based in Sydney,...

  • Field Service Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Grifols Full time $90,000 - $120,000 per year

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Team Leader

    3 days ago

    Melbourne, Victoria, Australia EML Group Full time $90,000 - $120,000 per year

    EML is a leadingWorkers CompensationandPersonal Injury Claims Managementbusiness. Our goal is to help people get their lives back throughongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Field Arborist

    1 week ago

    Melbourne, Victoria, Australia AusNet Services Full time $60,000 - $90,000 per year

    When you choose AusNet, you'll join genuine people working together making Real. ProgressAt AusNet, we're the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.Help us lead the way, while enriching your career with real people who encourage...