Team Leader

• Full-time Maximum Term position available to 30 June 2026, based at our Little Collins St office
• Provide professional supervision and operational support to the HSP Portfolio
• Annual salary is $87, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Employee Assistance Program (EAP)
• Annual Leave Loading of 17.5%
• Flare Employee Discounts Program
• Flexible Working Arrangements where it meets operational requirements

About the role

The Team Leader provides professional supervision and operational support to Senior Case Managers, Case Managers Client Support Workers and Orientation Guides. The Team Leader ensures that the Care Teams meet all contractual KPIs within the expected time frames and the appropriate casework models and approaches are utilised. The Team Leader provides support, guidance and troubleshooting assistance to the relevant Program Team and Manager Operations and Practice.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Degree in Business, Management, Social Work, Community Development or related field; and
• Minimum 3 years' experience working in the community services sector, including some leadership experience
  
  OR
• Diploma in Business, Management, Social Work, Community Development or related field; and
• Minimum 5 years' experience working in the community services sector, including some leadership experience
• Demonstrated ability to lead teams and staff supervision in a casework setting, coaching and mentoring coupled with an innovative and effective approach to problem solving
• Demonstrated ability to manage stakeholder relationships, including collaborative work with volunteers and client communities
• Proven ability to undertake systemic advocacy and negotiate/implement referral protocols to address priority client needs
• Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contract partners, mainstream and settlement service providers as well as refugee and humanitarian entrants and their communities, and volunteers
• Knowledge of, and ability to lead a team in providing case management through a strengths based approach
• Knowledge of, and experience in, advanced case management skills and approaches
• Working knowledge of policies and referral protocols relating settlement services and asylum seeker programs; specialist operating knowledge/experience in one or more service areas such as community health, housing and tenancy, income issues, family/youth services highly desirable
• Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
• Ability to interpret contracts and ensure full compliance with KPIs and Quality Assurance
• Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve / exceed key performance goals
• Strong written communication, report writing, word processing, creative problem solving, organisational and time management skills
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)
• Must hold a current valid Driver's Licence

To apply for these positions please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for these positions will be accepted up to 6 pm on Tuesday, 21 October 2025 however interviews and other selection processes may commence before the closing date.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights