Patient Liaison Officer

Requisition Number: REQ602312

Position Classification: Administration Officer - Level 6

Employment Type: Permanent Full Time

Location: Wagga Wagga

Remuneration: $80, $82,240.21 per annum (+ super + 17.5% leave loading where applicable)

Applications Close: Midnight on 10 October 2025

• Working hours: Monday to Friday, 8:30am - 5:00pm.

Play a pivotal role in regional healthcare.

About the Opportunity

We are seeking a dedicated Patient Liaison Officer to join our team at Wagga Wagga Base Hospital.

As the Patient Liaison Officer you will promote the use of private health insurance in a public hospital while ensuring accurate and timely billing for a range of services including accommodation, prosthetics, compensable admissions, DVA, Defence, and Medicare ineligible patients.

The Patient Liaison Officer will:

• Provide patients and families with clear, accurate information about chargeable admissions and services.
• Generate accounts for prosthesis, ambulance, staff specialists, and other miscellaneous billing.
• Support the Admissions team and Emergency Department staff with patient elections and documentation.
• Assist the Revenue Manager in implementing strategies to maximise hospital revenue.
• Participate in facility and district-wide meetings to identify opportunities for improved revenue processes.

To find out more, please review the Position Description.

About You

As the Patient Liaison Officer you will demonstrate:

• Strong interpersonal skills, with the ability to communicate effectively with a wide range of stakeholders\
• A solution-focused mindset, with the ability to navigate legislation, guidelines, and procedures to resolve issues
• The ability to manage multiple conflicting demands
• Clear written and verbal communication skills, with the ability to prepare accurate reports and correspondence
• A commitment to teamwork, collaboration, and continuous improvement

About Us

Be part of a passionate organisation delivering exceptional care to over 240,000 people across regional NSW. Spanning 125,000+ km², Murrumbidgee Local Health District (MLHD) is the region's largest employer, with 5,000+ staff across 33 hospitals, 12 community health centres, and a range of specialist and mental health services.

At MLHD, you'll support diverse and meaningful work, with opportunities for career growth, access to cutting-edge technology and a wide range of employee benefits and incentives.

Why join MLHD?

At Murrumbidgee Local Health District (MLHD), we offer more than a job – we offer the chance to make a real difference.

• Make a Meaningful Impact – Play a vital role in delivering essential health services to our diverse and vibrant regional communities.
• Attractive Remuneration – Enjoy competitive pay aligned with your skills and experience.
• Flexible Working Arrangements
• Generous Salary Packaging – Access up to $20,600 per annum tax-free for living expenses, plus the option for novated car leasing.
• Professional Development – Take advantage of ongoing learning and career advancement opportunities.
• Health & Wellbeing Support – Benefit from our comprehensive wellness programs for you and your family, including Employee Assistance Programs, Fitness Passport, and initiatives to support both physical and mental health.

Click here to discover why MLHD is the right place to grow your career and contribute to healthier communities.

How to Apply

If this sounds like the opportunity for you, apply now Please contact Lorrie Grentall, Manager Non Clinical Services via if you have any questions about this role.

Make a Change. Make a Difference.

Murrumbidgee Local Health District is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply.

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