Senior Customer Support Officer

2 weeks ago

Australia Melton City Council Full time $90,000 - $120,000 per year
The OpportunityKey Responsibilities
  • Support customer support operations across all contact channels, ensuring exceptional service with the highest level of courtesy, empathy and professionalism, while meeting key performance and service standards.
  • Guide and support Customer Support Officers by overseeing customer support operations and providing day-to-day mentoring and promoting high-quality service across the team.
  • Act as a key liaison between Council staff and customers to enhance and promote Council's image and improve customer experiences.
About youTo be successful in this role you will have the following:
  • Experience in delivering exceptional customer experiences in an omnichannel customer contact centre environment, including dealing within high volume in-bound calls.
  • Be able to work successfully in a team aiming to provide high quality, accurate and timely information.
  • Experience in supporting staff development to facilitate positive customer and employee experiences.
  • Experience dealing with customers from diverse backgrounds, including those with disabilities and from Cultural and Linguistically Diverse (CALD) communities.
  • Current valid Victorian Driver's Licence.
Culture and Values
  • Motivate
  • Empower
  • Lead
  • Trust
  • Open
  • Nurture
Benefits
  • 13 ADO's (Accrued Day Off) per year
  • 5 weeks annual leave
  • Flexible Working Hours
  • Extensive Career Development & Leadership Programs
  • 16 weeks Paid Parental Leave (Super is paid during parental leave)
  • 3 weeks Paid Secondary Carer Leave
  • Family Room available including Breastfeeding Facilities -
  • Wellbeing initiatives
  • Subsidised Uniforms
How To Apply

Melton City Council

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