Technical Support Advisor

2 weeks ago

Melbourne, Victoria, Australia City Facilities Management Full time $60,000 - $80,000 per year

The Opportunity:This 6-month fixed term role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. You will support our partners- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a Part Time opportunity working 4 days on and 4 days off (4.30pm - 9.30pm)

Why you want to work for our team:

  • Working within a custom designed modern building with free on- site secure parking
  • Supportive, fun and encouraging team earning above award wage
  • Career progression making use of our extensive learning and development program.
  • Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

  • Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
  • Work in a control room environment, monitoring alarm systems
  • Manage high volume of outbound calls to field technicians and stores
  • Accurately enter data
  • Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

You will be required to have:

  • Demonstrated experience using multiple systems concurrently
  • A high level of attention to detail
  • Customer service experience within a Contact Centre environment - preferred
  • Previous experience in a Technical Support or service role - preferred

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals

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