Customer Success Specialist

3 days ago

Noosa, Queensland, Australia Revive Financial Full time $60,000 - $90,000 per year

Fulltime Office Role - Noosa Heads - Dec 25 or Jan 26 Start Date

Customer Success Specialist – Help Australians Achieve Financial Freedom

Are you ready to make a difference?

Revive Financial empowers individuals and businesses across Australia to regain control of their finances. Through our Debt Management Solutions, we help clients relieve financial stress and achieve positive outcomes. Join a purpose-driven team making a real impact.

The Role

As a Customer Success Specialist, you'll guide clients through challenging financial situations with empathy and expertise. Using our in-house digital tools, you'll streamline onboarding, allowing you to focus on advocating for each client's wellbeing. Your responsibilities include:

  • Connecting with Clients: Understand their financial situation and support them through debt relief options.
  • Providing Guidance: Explain solutions and help clients make informed choices.
  • Process-Driven Data Verification: Verify data against supporting documentation from customers, creditors, or third parties to prepare robust and compliant applications.
  • Driving Results: Collaborate across teams to deliver seamless service and recognise when clients need additional support.

Who We're Looking For

You're ideal for this role if you have:

  • Performance-Driven Experience: Background in achieving KPIs and targets in a results-focused environment. Experience in the debt management industry is ideal, though transferable experience in finance, insurance, or similar roles is a plus.
  • Attention to Detail: Meticulous in verifying information and ensuring accuracy in all documentation.
  • Strong Communication & Problem-Solving Skills: Clear, compassionate, and professional in every interaction.
  • Empathy and Drive: Thrive in a fast-paced, customer-focused environment where personalised solutions make a difference.

Why Revive?

  • Impact & Purpose: Help Australians regain financial stability and peace of mind.
  • High-Performance & Growth: Enjoy a performance-based salary and incentives directly tied to customer outcomes and satisfaction, with opportunities for career advancement.
  • Flexible Schedule: Benefit from a 9-day fortnight and extra time off to recharge.

If you're driven to help others and meet goals in a high-energy, supportive team, we'd love to hear from you. Submit your resume and cover letter via SEEK to join a team making a real difference.

Due to the number of applications received only successful candidates will be contacted.

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